About
IT professional with progressive experience in network engineering, IT support, and service delivery across enterprise environments. Adept at managing complex IT infrastructures, troubleshooting and resolving hardware/software/network issues, and implementing process improvements to enhance operational efficiency. Proven expertise in cloud and virtualization technologies, IT service management, and automation of routine processes to optimise system performance and reduce downtime. Skilled in stakeholder engagement, data-driven decision-making, and leveraging analytics tools to improve service delivery and business insights. Recognised for driving IT service improvements, streamlining workflows, and leading cross-functional teams to exceed performance targets. Strong foundation in Power BI and reporting, enabling actionable insights to support business objectives.
Skills & Expertise (53)
Work Experience
SOC Analyst
Procter & Gamble (P&G)
Sep 2024 - Present
Built and maintained enterprise-level networks, deploying PXE-based system builds, configuring Active Directory, and managing network access policies. Provided technical support for MS Office (2013/2016/365) and Mac/Apple devices, resolving hardware/software issues. Administered and customised Intune roles to automate device enrollment, provisioning, and policy enforcement. Maintained virtualised environments (ESXi, vCenter, vMotion, Storage vMotion, vRealize, Hyper-V) to optimize system performance and scalability. Troubleshot and resolved DNS, DHCP, and other network service issues to ensure uninterrupted connectivity.
Network Engineer
GSK House LTD
Sep 2020 - Jul 2023
Managed enterprise-level password security, prepared 82 computer systems for deployment, and ensured compliance with corporate security policies. Coordinated logistics for remote equipment delivery and maintained accurate inventory systems. Provided technical support to users, implemented email filtering protocols, and ensured secure communications. Built global network infrastructure on AWS, developing web systems and enforcing encryption policies.
Network Engineer
USAA Ltd.
Jan 2020 - Sep 2020
Deployed and maintained Windows 10 and Mac systems, including imaging, patching, and software installation. Configured network devices and firewalls (Cisco, Aruba, Meraki, Ruckus, Unifi, ASA, Checkpoint, Palo Alto, SonicWall). Administered email security solutions (Barracuda, ESET) and maintained endpoint and network integrity.
IT Engineer
H-Tech
Feb 2019 - Mar 2019
Provided technical support to users, implemented email filtering protocols, and ensured secure communications.
Network Engineer
IT Specialist Ltd
Apr 2019 - Dec 2019
Managed Active Directory user accounts, resolved technical issues, and ensured secure access across enterprise systems. Conducted proactive maintenance for PCs, telephony systems, and peripherals to reduce recurring issues.
Education
Bachelor of Engineering (Electronics & Communication) - Anurag Engineering College
- 2016 · Afghanistan
Certifications
IBM Data Science Professional Certificate
· 2025
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Citizen
Relocation
Open to Relocation
