Shafiq Shaikh

Data Analyst

Mumbai, Maharashtra 2+ yrs exp 84 · Excellent

About

Detail-oriented Data Analyst with 2.2 years of professional IT experience and formal certifications from IIT Jammu and NASSCOM, specializing in end-to-end analytics pipelines - from data cleaning and SQL schema design to statistical modeling and executive dashboard delivery. Skilled in exploratory data analysis, hypothesis testing, and regression modeling using Python and R, with hands-on expertise in relational database engineering (MySQL) and business intelligence tools (Power BI, Tableau). Experienced in translating raw transactional data into KPI dashboards, profitability models, and stakeholder-ready insights that drive data-informed decision-making.

Skills & Expertise (36)

Pivot Tables Intermediate

7.0/10

Years Exp

Advanced Excel Intermediate

7.0/10

Years Exp

Python Intermediate

6.7/10

Years Exp

Pandas Intermediate

6.5/10

Years Exp

Power Query Intermediate

6.5/10

Years Exp

Power BI Intermediate

6.5/10

Years Exp

Joins Intermediate

6.5/10

Years Exp

Complex queries Intermediate

6.5/10

Years Exp

MySql Intermediate

6.5/10

Years Exp

NumPy Intermediate

6.5/10

Years Exp

Probability Intermediate

6.0/10

Years Exp

Jira Intermediate

6.0/10

Years Exp

GitHub Intermediate

6.0/10

Years Exp

Git Intermediate

6.0/10

Years Exp

XLOOKUP Intermediate

6.0/10

Years Exp

Macros Intermediate

6.0/10

Years Exp

VBA Intermediate

6.0/10

Years Exp

Matplotlib Intermediate

6.0/10

Years Exp

Tableau Public Intermediate

6.0/10

Years Exp

DAX Intermediate

6.0/10

Years Exp

Regression Analysis Intermediate

6.0/10

Years Exp

Hypothesis Testing Intermediate

6.0/10

Years Exp

Inferential statistics Intermediate

6.0/10

Years Exp

Stored Procedures Intermediate

6.0/10

Years Exp

Descriptive Statistics Intermediate

6.0/10

Years Exp

Seaborn Intermediate

5.8/10

Years Exp

Triggers Intermediate

5.5/10

Years Exp

Schema Design Intermediate

5.5/10

Years Exp

R Programming Intermediate

5.0/10

Years Exp

Detail-Oriented Analytical Thinking Problem Solving Data-driven decision making stakeholder communication Cross-Functional Collaboration Time management

Work Experience

Technical Support Analyst

eClerx Services Ltd.

May 2024 - Jun 2026

Executed targeted SQL queries on relational databases to validate transaction records, verify system logs, and ensure high data accuracy during issue resolution. Performed systematic Root Cause Analysis (RCA) on recurring technical incidents and ticketing trends to improve workflow efficiency and system uptime. Monitored and reported daily operational KPIs (SLA compliance, ticket turnaround time) using Advanced Excel Pivot Tables and VLOOKUP for management reviews. Automated recurring Excel reports using VBA macros, reducing manual reporting effort for daily SLA and ticket-turnaround reviews. Collaborated with cross-functional technical teams to document system bugs, gather functional requirements, and streamline database data feeds.