Shafiun Wani

Analyst – IT Operations & Data

Delhi / NCR 10+ yrs exp 87 · Excellent

About

I am an IT Operations and Data Analyst with over a decade of cross-functional experience spanning enterprise banking, global managed services, and commercial aviation logistics. Currently at National Australia Bank, I specialize in end-to-end incident management, root-cause analysis, and data-driven process optimization, leveraging tools like SQL, Excel, and ServiceNow to mitigate operational risk and uphold strict SLA governance. Grounded in a B.Tech in Electronics & Communication Engineering and enriched by a track record that includes fleet reliability analytics for Bombardier accounts and maintenance planning at IndiGo, I combine technical rigor with a strong compliance-first mindset. Known for bridging complex systems and human needs, I bring multilingual communication skills and an empathetic, problem-solving approach to scaling high-stakes operational workflows.

Skills & Expertise (12)

English Expert

9.0/10

Years Exp

Incident Management Advanced

8.0/10

Years Exp

SLA Monitoring Advanced

8.0/10

Years Exp

Root-cause analysis Advanced

8.0/10

Years Exp

Hindi Advanced

8.0/10

Years Exp

Urdu Advanced

8.0/10

Years Exp

MIS Dashboards Intermediate

7.5/10

Years Exp

ServiceNow Intermediate

7.5/10

Years Exp

escalation management Intermediate

7.5/10

Years Exp

Data Validation Intermediate

7.0/10

Years Exp

Vendor Management Intermediate

6.0/10

Years Exp

PowerPoint

Work Experience

Analyst – IT Operations & Data

National Australia Bank (NAB)

Jul 2025 - Present

Conduct root-cause analyses on system, application, and network incidents; document resolution paths to prevent recurrence. Generate SLA performance and incident-trend reports, surfacing process-improvement opportunities for senior leadership review. Investigate access anomalies and authentication failures, escalating compliance risks with data-backed findings to security teams.

Senior Desktop Support Engineer

Saksoft Limited (Deputed at Colt Technologies)

Sep 2020 - Jul 2025

Managed end-to-end incident lifecycle for daily tickets via ServiceNow, sustaining SLA compliance above across 4+ years. Led support delivery for a high-priority Lumen Technologies migration project, coordinating IT infrastructure, networking, and vendor teams. Cut resolution backlogs by streamlining escalation protocols and building a shared knowledge base of system configurations and fix paths.

Engineer – PLM (Planning & Logistics)

InterGlobe Aviation Ltd. (IndiGo Airlines)

Dec 2019 - Aug 2020

Optimised aircraft routing and long-term maintenance scheduling to minimise ground time and maximise fleet availability. Managed spares procurement, vendor coordination, and inventory provisioning for C-Checks, lease entry-into-service, and budgeting cycles.

Data Analyst – Aviation Reliability

RCM Aero Services (Bombardier & De Havilland accounts)

Apr 2016 - Dec 2019

Processed and validated operational/maintenance data from airlines and OEMs; delivered monthly supplier-performance reports to Bombardier's reliability teams. Applied ATA coding, delay-code assignment, and trend analysis to identify defect patterns, improving flight-data analysis efficiency. Automated data-transformation workflows in SQL and Excel, cutting manual processing time and accelerating report turnaround. Produced FI, OOS, AI, and CR reports supporting safety analysis, hazard identification, and operational risk-mitigation reviews.