About
To consolidate my career as IT professional and upgrade my skills as per the need of the job role. I have complete exposure to product based environment and have knowledge of a service-based environment.
Skills & Expertise (56)
Work Experience
QA Specialist
NetApp India PVT. LTD.
Present - May 2022
Worked on Workforce Logic India Pvt. Ltd. payroll till May 2022. Good Experience in Understanding and Analyzing Test Requirements. Well versed with Software Development Life Cycle and Software Test Life Cycle Processes. Having experience on Automated Tool like Selenium. I have good experience in creating test cases using Selenium WebDriver with Java. Experience in Framework using JUnit and TestNG testing frameworks. Experience in Automation Framework design & implementation using Selenium. Experience in documenting Test Cases based on Requirements. Having good work experience and knowledge on UFT tool. Performed Sanity Testing, Functionality Testing & Regression Testing. Having basic knowledge of LoadRunner and JMeter. Good knowledge of Object-Oriented Programming concepts and Java Programming. Having good knowledge of UNIX and SQL. Developed and maintained automation frameworks for microservices using Java and Spring Boot. Designed and executed unit, functional, and integration tests for business-critical services. Automated UI test suites using Cypress for regression and feature validation. Conducted performance testing using BlazeMeter to identify bottlenecks and improve scalability. Implemented BDD testing with Cucumber and Spock to align test cases with business requirements. Integrated automated tests into CI/CD pipelines using Jenkins, Maven, and Bitbucket. Collaborated with developers, product owners, and DevOps teams in Agile sprints. Authored and maintained detailed test plans, reports, and documentation.
Store Supervisor
B G Appliances Bidkin
Present - Present
Worked for 1 year in TV PCB Manufacturing Manual and Automation for Videocon.
Senior Analyst
HCL Technologies LTD.
Mar 2015 - Mar 2017
Worked in Service Desk L1 from March 2015 to March 2017. Project: Bombardier [Manufacturing]. ROLE: Creating and Resolving Incidents, change and Service Requests using phone, e-mail, chat and self-service portal. Managing and Resolving Change as per requirement. The targeted SLA achievement. Windows desktop and AD support. Troubleshooting Applications Windows, Outlook, Network and Server. Tools used here were Remedy, IEM and Active Directory, Microsoft Outlook and Exchange Server 2013. Troubleshooting applications like Kronos, Workday, SAP, Outlook for Global Clients.
Senior Systems Engineer
Nityo Infotech
Jun 2019 - Dec 2019
Worked at Wipro Location Pune in Application Support till Dec 2019. Ensure standards are met – this includes working as part of a team, sharing knowledge and working together to increase performance standards. Actively pursue Continuous Improvement initiatives to improve the overall performance of the service desk. Work with the rest of the team to identify new areas for problem prevention and continual improvement. Worked on requests and incidents using SNOW tool as per ITIL framework. Remote requests and incidents completion using BOMGAR. Troubleshooting applications like Kronos, Workday SAP, Outlook and Windows for Global IT Clients.
Project Engineer
Wipro Technologies LTD.
Jun 2011 - Feb 2015
Worked in Service Desk L1 June 2011 to February 2015. Projects: Foster [Manufacturing], Telstra [ISP], Southern Water [Manufacturing]. ROLE: Creating and Resolving Incidents, change and Service Requests using phone, e-mail, chat and self-service portal. Managing and Resolving Change Request as per requirement. The targeted SLA achievement. Desktop, Windows and AD support. Troubleshooting Applications Windows, Outlook, Network and Server. Tools used here were Remedy, SCCM and Active Directory, Microsoft Outlook and webmail. Troubleshooting applications like Kronos, Workday, SAP, Outlook and Windows for Global Clients.
Process Executive
INFOSYS BPO
Jun 2008 - Nov 2010
Worked as Broadband advisor and Email Support from June 2008 to November 2010. Projects: British Telecom and Microsoft. ROLE: Creating and Resolving issues using phone, e-mail, chat and self-service portal. The targeted SLA achievement. 20 and 21CN Network support. Tools used here are Woosh, Siebel and IVOR.
Lead Operations Analyst
Concentrix Services India PVT. LTD.
Jan 2020 - May 2021
Worked for exchange online and exchange on prem enterprise support from Jan 2020 till May 2021. Periodically perform internal assessment to assure compliance with controls using RAVE tool. Monitoring and performance tuning for both Active Directory and Windows operating systems including connectivity, synchronization, replication, netlogon, time services, FSMO roles, schema, NTDS database partitions, DNS settings, SRV records, certificate authorities and trust relationships. Provide operational guidance and serve as a central escalation point for all Microsoft server related technologies such as, but not limited to: Active Directory, Group Policy, AD Trusts, AD Sites and Services, Microsoft Identity Manager, PowerShell DSC, Puppet for Windows, Time Synchronization, DNS, DHCP, and DFS. Documentation of system configuration and standard operating procedures. After-hours support as needed. Demonstrated work experience in Active Directory and support of Microsoft OS related products. Possesses excellent project management and organizational competencies. Proven ability to manage short deadlines, emergency situations and changing priorities. AD Replication, DFS, AD Migration.
Senior Service Desk Engineer
Nityo Infotech
Jan 2018 - Dec 2018
Worked at Wipro Location Pune in Service Desk till Dec 2018. Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management. Worked on requests and incidents as per ITIL framework using SNOW ticketing tool. Work with management to provide continual service improvement of our service desk processes and knowledge base. To prioritize workload, and escalate high priority calls to the Service Desk Manager, Incident Manager or Service Operations Manager as necessary. Provide input to Service Desk Management in regard to staff performance for performance evaluations. Working with Service Management help improve level of customer satisfaction by 20% by EOY. Provide 1st level IT service support - perform troubleshooting and resolve. Troubleshooting applications like Kronos, Workday, SAP, Outlook and Windows for Global Clients.
Software Test Engineer
Cimon Software India PVT LTD.
Feb 2007 - Feb 2008
Worked for Manual Testing and test planning from February 2007 to February 2008. Project: Pfizer, Royal Bank of Scotland. ROLE: Creating and Resolving test cases for all the builds of the software. The targeted daily number of bugs for Sarbanes Oxley Compliance Solution Products manufactured by the company.
Education
B.E. - Bhartiya Vidyapeths College of Engineering Pune, Pune University
- · Afghanistan
