Shailen Saldanha

Business Analyst in Transition

Mangalore, India 3+ yrs exp 86 · Excellent

About

Results-driven professional transitioning into Business Analysis, with advanced Excel skills including Power Query, XLOOKUP and Pivot Tables, working SQL knowledge across joins, filtering and data manipulation, and certifications in Generative AI and Salesforce CRM. Experienced in reporting, documentation, process coordination and stakeholder management through roles at Amazon and A.S. Associates. Proficient in AI-assisted workflows using ChatGPT and Google Workspace AI. Power BI dashboard development in progress.

Skills & Expertise (16)

Business Analysis Intermediate

7.0/10

Years Exp

Data Analysis Intermediate

7.0/10

Years Exp

SQL Intermediate

6.1/10

Years Exp

Power BI Intermediate

5.6/10

Years Exp

Power Query Pivot Tables XLOOKUP Salesforce CRM Generative AI requirements documentation Process Improvement Stakeholder Management Reporting & Dashboards Data Quality Cross-Functional Collaboration Attention to Detail

Work Experience

Customer Support Specialist

Amazon

Oct 2024 - Sep 2025

Analysed and resolved customer escalation cases by identifying patterns, root causes and resolution pathways using internal data systems. Generated and maintained performance reports and data quality metrics for cross-functional teams, supporting data-driven decision making. Coordinated with multiple internal departments to resolve escalations, demonstrating strong stakeholder communication and management skills. Documented processes, updated internal databases and maintained accuracy standards across high-volume operational workflows. Re-prioritised workload and adapted processes dynamically during peak operational periods, maintaining consistent output quality.

Operations & Sales Coordination Associate

A.S. Associates

Jul 2022 - Sep 2024

Maintained and analysed sales and inventory data, identifying performance trends and generating actionable reports for the sales team. Designed and managed back-office workflows including documentation, data entry, scheduling and process coordination. Identified inefficiencies in existing processes and implemented improvements, increasing documentation accuracy and operational effectiveness. Managed and updated sales databases ensuring data integrity and accuracy across multiple reporting cycles. Supported cross-functional coordination between sales, operations and customer service teams in a fast-paced environment.