shailesh bavane

2+ yrs exp 66 · Good

About

No bio added yet

Skills & Expertise (42)

Excel Advanced

8.0/10

Years Exp

Power Query Intermediate

7.5/10

Years Exp

Reporting Automation Intermediate

7.5/10

Years Exp

Data Cleaning & Validation Intermediate

7.5/10

Years Exp

Data Visualization Intermediate

7.0/10

Years Exp

Data Analysis Intermediate

7.0/10

Years Exp

Dashboard Development Intermediate

7.0/10

Years Exp

Python Intermediate

6.5/10

Years Exp

Statistical Analysis Intermediate

6.5/10

Years Exp

Power BI Intermediate

6.5/10

Years Exp

MySql Intermediate

6.0/10

Years Exp

Drill-through Reports Pandas Ad Hoc Analysis NumPy Matplotlib ETL Root-cause analysis Stakeholder Reporting Process Improvement Predictive Analysis Database Management Data Interpretation Business Intelligence Data collection Window Functions Pivot Tables & Charts VLOOKUP XLOOKUP Index-match Select Joins Subqueries CTEs KPI Tracking Aggregate Functions Views Query Optimization Data Extraction & Manipulation Interactive Dashboards DAX Data Modeling

Work Experience

Customer Service Associate — Data & Reporting

Amazon Development Center India Pvt. Ltd.

Jun 2023 - Apr 2026

Built and maintained Excel-based performance dashboards using Pivot Tables, VLOOKUP, and advanced formulas to monitor operational metrics across US and Canadian marketplace teams. Collected, analyzed, and interpreted operational data, including CSAT, AHT, Response Time, Productivity, and Quality metrics to identify trends and recommend process improvements. Identified recurring customer issue patterns through trend analysis, surfacing insights that contributed to process improvements and measurable gains in customer experience scores. Automated recurring operational reports using Excel and Power Query, improving reporting efficiency and reducing manual effort. Collaborated with Operations, QA, and Leadership teams to provide analytical insights supporting business performance and operational improvements. Recognized as Best Weekly Performer 10+ times for consistently exceeding productivity, quality, and performance benchmarks.