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shalu dwivedi

shalu dwivedi

Process Associate

Gurgaon, India 1+ yrs exp 82 · Excellent

About

Detail-oriented professional with experience in data handling, application support, and problem-solving. Skilled in data analysis, reporting, and generating insights to support business decisions.

Skills & Expertise (22)

Excel Intermediate
7.3/10
1
Years Exp
Fraud Detection Intermediate
7.1/10
1
Years Exp
Data Analysis Intermediate
6.5/10
1
Years Exp
SQL Beginner
5.9/10
1
Years Exp
Power BI Beginner
5.5/10
1
Years Exp
Data Cleaning Beginner
5.5/10
1
Years Exp
API Basics Time management Team Collaboration Problem Solving Client Handling Communication SLA Management Root Cause Analysis Transaction Monitoring Reporting Dashboard Creation Google Sheets AI Tools Zendesk Data Visualization Python

Work Experience

Process Associate (Data Analysis & Fraud Operations)

Genpact

Feb 2025 - Feb 2026

Reviewed and analyzed transaction data to investigate fraud and dispute cases. Maintained and updated reports using Excel for tracking, KPIs, SLAs and quality checks. Worked with structural data (transaction records) to support decision-making. Identified discrepancies and patterns during case investigation.

Education

B.Tech Mechanical Engineering - SATI, Vidisha

- 2023 · Afghanistan

Certifications

No certifications added yet

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Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 10/10
🛠️ Skills 20/20
🎓 Education 10/10
⏱️ Experience 7/15
💰 Rate 0/5
🏆 Certs 0/5
Verified 5/5
Total Score 82/100

Profile Overview

Member sinceMay 2026

Availability Details

Visa Status

Citizen

Relocation

Open to Relocation