About
Detail-oriented Data Analyst with hands-on experience in SQL, Python, Excel, and Power BI. Skilled in end-to-end data workflows, from data cleaning and exploratory data analysis (EDA) on datasets of 200K+ records to building interactive dashboards that drive strategic business decisions. Proven ability to leverage Pandas, NumPy, Matplotlib, Seaborn, and MySQL to solve complex problems in quick-commerce, supply chain, and customer service domains. Actively seeking a Data Analyst role to contribute analytical proficiency and drive value within a data-driven team.
Skills & Expertise (17)
Work Experience
Data Analyst
Zepto
Present - Present
Performed end-to-end EDA on quick-commerce sales data using Python, Pandas, NumPy, Matplotlib, and Seaborn, cleaning and transforming raw records for accurate analysis. Conducted revenue analysis, monthly trend analysis, and category performance evaluation, identifying top-performing products and seasonal demand patterns. Analyzed city-level sales performance and delivery KPIs to uncover growth opportunities and operational efficiency gaps.
Data Analyst
Supply Chain Management System
Present - Present
Designed and implemented a normalized MySQL database for end-to-end supply chain operations, writing advanced queries using JOINS, CTEs, window functions, and subqueries. Performed data analysis with Python, Pandas, and NumPy and built Matplotlib/Seaborn visualizations to identify high-value customers, seasonal patterns, and inventory gaps. Improved query performance 3x through indexing and optimized schema design, delivering actionable insights across the business.
Data Analyst
Call Center
Present - Present
Built a two-page interactive Power BI dashboard analyzing 32.9K+ customer call records, tracking KPIs such as average call duration, response time, and SLA compliance. Designed visual breakdowns of call volume by day, US state, channel, and customer sentiment, with a drill-through call log grid and filters for date range, city, and channel. Identified Billing Questions as the leading call driver and a 75.26% SLA compliance rate, surfacing actionable insights for service-quality improvement.
Education
Bachelor of arts
2022 - 2026 · India
12th (Intermediate) - Central Board of Secondary Education
- 2020 · Afghanistan
10th (Matriculation) - Central Board of Secondary Education
- 2018 · Afghanistan
Certifications
No certifications added yet
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Skills (17)
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