About
Experienced professional with 12 years of proven expertise in handling responsibilities efficiently and meeting organizational objectives. A proactive team player focused on productivity, quality, and continuous improvement.
Skills & Expertise (3)
Work Experience
Technical Service Specialist
IBM
Nov 2016 - Aug 2017
Diagnosis and resolution of issues related to security products such as McAfee VSE, Microsoft product (SCEP). Worked on Microsoft Bit locker administrator and monitoring (MBAM). Handled Malware incident related calls and assist customers in identifying, cleaning, prevention of threats. Worked on McAfee MOVE product.
Cyber Security Analyst
Cognizant Technology Solutions
Aug 2017 - Aug 2025
Prepared ISMS metrics for different clients. Managed reports of Change request, Service request, Incident and problem tickets and presenting same to the client. Diagnosis and resolution of issues related to security products such as McAfee VSE, ENS, App control, Database Activity Monitoring, Symantec, TrendMicro Deep Security, Sophos, Digital Guardian DLP & Symantec DLP. Worked on Symantec Endpoint Protection managed more than1000+ workstation on the SEPM Console, performed remediation on Malware issue and DAT updating issue. Handled Malware incident related calls and assists customers in identifying, cleaning, prevention of threats. Handled alerts in Sophos SAAS console. Handled multiple projects with different AV products like McAfee, Symantec, Sophos (SAAS console) and Trend micro. Performed scan and handling incidents in Symantec DLP console. Diagnosis and resolution of Vulnerabilities in Qualys console. Prepared Run books & SOPs for multiple projects. Followed ITIL process and ensured SLA is met.
Consultant
Capgemini
Apr 2013 - Nov 2016
Diagnosis and resolution of issues related to security products such as McAfee ePO, VSE, VSE for storage, EEPC, Symantec Endpoint protection (SEP) and Microsoft products (SCEP & FEP). Roles include direct communication with the Client on a daily basis with respect to the project activities. Configured and managed the various version Symantec endpoint protection management console. Troubleshoot performance issues related to Symantec. Worked on installation, management and troubleshooting of Symantec clients from Symantec Management console. Support Enterprise customer ePolicy Orchestrator and Microsoft products. Configured and Managed the various reporting in ePO. Making sure that reporting works fine in all Auto response created and troubleshooting all reporting issues. Configured and managed the Endpoint Encryption Product EEPC 7.x and 7.1.x versions. Active Directory integration with ePO. Troubleshooting of various Endpoint Encryption issues. Handled Malware incident related calls and assists customers in identifying, cleaning, prevention of threats. Installation and configuration of McAfee Application Control (Solidcore) on legacy Servers to protect them from Malwares and Vulnerabilities. Performing Solidcore mode changes to Disable, Enable and Update modes depending on the requirement. Worked on VSE for storage to protect the storage devices, modifying the policies and troubleshooting the performance related issues.
Education
B.Sc. Computer Technology
- · Afghanistan
Certifications
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Skills (3)
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