About
Highly motivated and results-driven Programmer Analyst specializing in translating complex technical capabilities into clear, actionable customer value and high product adoption rates. Proven expertise in Content Development, user enablement documentation, and delivering structured, impactful training sessions for both technical and non-technical audiences. Seeking to leverage a strong foundation in systematic problem-solving and cross-functional collaboration to excel as a Specialist in Product Adoption, driving maximum customer success and feature utilization.
Skills & Expertise (12)
Work Experience
Programmer Analyst
Cognizant Technology Solutions
Sep 2023 - Present
Developed a series of high-quality, user-friendly troubleshooting guides and educational resources for a critical software module (API & OKTA integration). Created and delivered clear, interactive product training sessions for internal Customer Success teams on newly implemented features and complex system workflows, ensuring their comprehensive understanding and ability to maximize client value. Collaborated cross-functionally with Product, QA, and Sales teams to analyze feature adoption metrics and bug reports. Used this data to proactively identify and address key user challenges, contributing to complex and user-impacting issues. Designed and implemented automation scripts (SQL) for manual data validation processes and improved data consistency for product usage analysis. Created custom SQL queries and performance dashboards to monitor feature usage and user engagement metrics, providing data-driven insights to Product and Marketing teams on areas of low technical adoption.
Education
B.E. - SRM Valliammai Engineering College
2019 - 2023 · Afghanistan
