About
Network Operations Engineer with experience in NOC monitoring, incident management, and network troubleshooting in enterprise environments. Currently working with Orange Business Services supporting global customers across IP and infrastructure platforms.
Skills & Expertise (33)
Work Experience
Associate NOC Engineer
Orange Business Services
Sep 2023 - Present
Monitor enterprise network infrastructure and ensure service availability for global customers. Perform initial troubleshooting for network outages and service degradation. Analyze network incidents using monitoring tools and CLI diagnostics. Conduct loop tests and connectivity checks with carriers and field engineers. Troubleshoot issues related to TCP/IP, DNS, DHCP, VLAN, and routing paths. Escalate high severity incidents to Duty Manager / L2 teams according to SLA. Coordinate with vendors, carriers, and onsite engineers for faster service restoration. Provide incident updates and outage communication to international customers. Maintain accurate ticket documentation, root cause analysis, and incident timelines. Support change management activities and configuration validation during maintenance windows.
Education
Bachelor of Technology – Electronics & Communication Engineering - Graphic Era University
- · Afghanistan
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Relocation
Open to Relocation