About
Result-driven Data Analyst with proficiency in data modeling, data quality, integration, and analysis. Skilled in Data Modeling, SQL, Data administration, ETL, Data Mining Requirements analysis and Project Planning. Continuously updating my skills with the latest technologies. Demonstrated problem-solving abilities and a focus on performance tuning.
Skills & Expertise (33)
Work Experience
Data Analyst
INFOSYS
Jan 2024 - Present
Creating Reports and Dashboards specifically focused on Customer Satisfaction (CSAT) and Overall Inbound call center performance metrics using Advanced Excel and Power BI and SQL Server. CSAT Trend Analysis Report (Daily/Weekly/Monthly) to identify trends & patterns in Customer satisfaction. Call Volume Analysis Report & analyze inbound call volume trends over time. SLA Compliance Dashboard: Monitoring adherence to SLAs for call handling & Tracking percentage of calls answered within target response times. Preparing Call Resolution Time Analysis reports & Customer Complaint Analysis Dashboards along with Agent Adherence Reports.
Education
Bachelor of Computer Applications - JAIN UNIVERSITY
2020 - 2023 · Afghanistan
