About
Aspiring Software Tester with a strong foundation in Manual Testing, API testing, and SQL basics. Familiar with Agile methodology, test case design, and bug tracking. Passionate about delivering high-quality software and continuously learning new testing tools and technologies.
Skills & Expertise (17)
Work Experience
Sales/Customer Service Associate
Circle-K/7-Eleven
May 2021 - Apr 2023
Maintained accurate records of all inventory items, including quantities, locations, and conditions. Conducted regular inventory counts (physical counts) to ensure accuracy and reconcile discrepancies.
Junior Marketer
Abstract Management Group
Jul 2023 - Oct 2023
Performed B2B sales for Rogers TV, Home Internet, Home Phone, and Wireless Plans. Managed and processed customer orders in Rogers Salesforce and coordinated with the backend team.
Client Advocate
Bill Gosling Outsourcing
Jan 2024 - Mar 2025
Processed tickets and troubleshot account access on the website and client app. Maintained KPI metrics, including call quality, and resolved an average of 80 customer inquiries daily with a 95% customer satisfaction rate, improving the overall company reputation and standards.
Project Coordinator
Pavan Entreprises
Apr 2025 - Apr 2026
Managed entire tender documentation and provided administrative support to the management and cross-functional teams. Demonstrated multi-tasking skills by carefully proofreading quotations, quoting financial bids, and communicating with the accounts team for payment follow-ups and release of EMDs.
Education
Bachelor of Technology, Electronics and Communication Engineering - Dr. A.P.J Abdul Kalam Technical University
- · Afghanistan
Project Management, Post Graduate Certificate Program - Saskatchewan Polytechnic
- 2022 · Afghanistan
Certifications
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Relocation
Open to Relocation
Skills (17)
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