About
Results-driven Data Analyst with expertise in SQL, Excel, Python, Tableau, and Power BI. Skilled in data cleaning, visualization, and turning complex datasets into actionable insights. Strong background in technical support with 18 months at Concentrix, combining analytical problem-solving with clear communication. Certified in Data Science, with hands-on project experience in exploratory data analysis. Currently seeking opportunities to apply analytical skills and deliver measurable business impact.
Skills & Expertise (41)
Work Experience
MIS Executive
Global Freight Logistics
Mar 2025 - Present
Cleaning and managing the data using Excel.
Technical Support Executive
Concentrix
Jun 2022 - Dec 2023
Resolved complex hardware, software, and network issues for customers via phone, email, and chat. Diagnosed and troubleshot technical problems, providing step-by-step guidance to non-technical users. Managed high-volume support tickets using CRM systems to track, prioritize, and resolve customer inquiries efficiently. Maintained high customer satisfaction ratings (e.g., 85% CSAT) by providing patient, empathetic, and effective support. Documented customer interactions, technical issues, and resolutions accurately in the knowledge base, improving information accessibility for the team.
Education
B.Com Hons. - SOL D.U.
2020 - 2024 · Afghanistan
12TH CBSE - M.A.P.S., Ashok Vihar
2019 - · Afghanistan
10TH CBSE - M.A.P.S., Ashok Vihar
2017 - · Afghanistan
