Sharmi Reshuma
Senior Software Testing Engineer
About
Detail-oriented Software Testing Engineer with 8 years of overall experience, including 4 years in Customer Support and 4 years in Software Testing within SaaS environments. Experienced in Manual Testing, Automation Testing, API Testing, AI Agent Testing, Security Testing, and Performance Testing. Skilled in testing CRM, Portfolio & Project Management (PPM), and OKR platforms with strong knowledge of Agile methodologies and defect management.
Skills & Expertise (13)
Work Experience
Senior Software Testing Engineer
Profit Apps India Pvt Ltd
Apr 2025 - Present
Performed manual and automation testing for SaaS web applications. Tested AI agents, PPM modules, OKR platforms, and core business features. Executed regression, smoke, sanity, security, and performance testing. Conducted API testing using Postman and validated backend workflows. Automated test cases using DevAssure, reducing regression effort by 50%. Collaborated with developers and product teams in Agile sprint cycles.
Senior Software Testing Engineer
Apptivo Software Pvt Ltd
Jun 2022 - Mar 2025
Tested CRM, web, and mobile applications across multiple modules. Executed functional, regression, smoke, and sanity testing. Maintained test cases, defect reports, and release documentation. Worked with cross-functional teams to resolve defects and improve product quality.
Senior Customer Support Executive
Apptivo Software Pvt Ltd
Jun 2018 - May 2022
Provided technical support for SaaS products and resolved customer issues within SLA timelines. Performed remote troubleshooting via chat, email, and phone support. Used Salesforce and Apptivo CRM to track customer issues and escalations. Coordinated with QA and development teams to resolve recurring issues.
Education
Bachelor of Engineering (B.E.) – Electronics and Communication Engineering - Sethu Institute of Technology
2014 - 2018 · Afghanistan
Certifications
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Skills (13)
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