About
Internationally experienced IT Infrastructure and Systems Professional with academic and industry exposure in India and the United States. Strong expertise in Network Administration, Automation, Cloud Technologies, IT Security, and Data-Driven Solutions, with a proven track record of improving system uptime, optimizing processes, and resolving complex technical issues. Recognized for analytical thinking, cross-functional collaboration, adaptability, and continuous learning, with the ability to quickly master emerging technologies and deliver scalable technical solutions.
Skills & Expertise (36)
Work Experience
Service-Learning Coordinator
DePaul University (Irwin W. Steans Center)
Nov 2023 - Jun 2025
Coordinated 100+ NGO technology projects, managing timelines, deliverables, and stakeholder alignment. Delivered IT support for 20+ campus events, ensuring reliable connectivity, system setup, and troubleshooting. Applied Agile project tools (Asana, JIRA, Excel) to cut project tracking/reporting time by 25%. Developed documentation and training resources, enabling efficient knowledge transfer for 70+ students/faculty.
Associate Engineer
Harman Connected Services (Samsung Company)
Mar 2022 - Jan 2023
Maintained 99% uptime through proactive system maintenance, patching, and upgrades. Installed and configured 50+ routers, switches, and end-user devices, strengthening network reliability and reducing downtime incidents. Automated system setup processes for 100+ new employees, reducing onboarding time and errors. Delivered Tier 1 & Tier 2 IT/network support, resolving 500+ employee issues across hardware, software, and connectivity. Partnered with cross-functional teams on 3 IT infrastructure projects, aligning technical delivery with business and security requirements.
Grader
DePaul University (Jarvis College of Computing & Digital Media)
Jan 2025 - Mar 2025
Evaluated 100+ graduate projects in cloud computing and network architecture for accuracy and compliance. Reviewed 30+ deployments including file systems and security protocols to ensure adherence to standards. Provided targeted feedback that enhanced student comprehension of systems, infrastructure, and IT security, resulting in a 20% increase in assessment scores. Assisted faculty with grading consistency and administrative support, ensuring timely delivery of results across 3 sections.
IT Support Assistant
Anna University (Jeppiaar Engineering College)
Aug 2018 - Feb 2022
Resolved 50+ weekly tickets for faculty and students, improving IT support response time. Configured and upgraded 100+ desktops and laptops, ensuring secure and reliable operations. Maintained computer labs/equipment for 200+ daily users, reducing recurring technical issues by 20% through documentation and training.
Education
Master of Science in Information Systems - DePaul University- Jarvis College of Computing and Digital Media
2023 - 2025 · Afghanistan
Bachelor of Engineering in Electronics and Communication Engineering - Anna University – Jeppiaar Engineering College
2018 - 2022 · Afghanistan
