Akash Singh

IT Support Analyst

Lucknow 1+ yrs exp 83 · Excellent

About

IT Support Analyst with over 1 year of experience in IT support, endpoint management, and compliance operations. Strong knowledge of hardware and software troubleshooting, Microsoft Intune, Azure, Power BI, and enterprise IT support tools. Experienced in resolving technical issues, managing device compliance, and providing end-user support in a corporate environment. Seeking to contribute technical expertise and problem-solving skills in a challenging IT Support Analyst role.

Skills & Expertise (25)

Incident Management Intermediate

6.8/10

Years Exp

Hindi Intermediate

6.8/10

Years Exp

English Intermediate

6.8/10

Years Exp

Analytical Thinking Intermediate

6.8/10

Years Exp

Customer Support Intermediate

6.8/10

Years Exp

Time management Intermediate

6.8/10

Years Exp

Team Collaboration Intermediate

6.8/10

Years Exp

Communication Intermediate

6.8/10

Years Exp

Problem Solving Intermediate

6.8/10

Years Exp

Technical Troubleshooting Intermediate

6.8/10

Years Exp

Ticketing Systems Intermediate

6.8/10

Years Exp

Remote Desktop Support Intermediate

6.8/10

Years Exp

IT Support Intermediate

6.8/10

Years Exp

Microsoft Office 365 Intermediate

6.8/10

Years Exp

Active Directory Intermediate

6.8/10

Years Exp

Endpoint Security Intermediate

6.8/10

Years Exp

Power BI Intermediate

6.8/10

Years Exp

Microsoft Azure Intermediate

6.8/10

Years Exp

Microsoft Intune Intermediate

6.8/10

Years Exp

Windows 11 Intermediate

6.8/10

Years Exp

Windows 10 Intermediate

6.8/10

Years Exp

Software Troubleshooting Intermediate

6.8/10

Years Exp

Hardware Troubleshooting Intermediate

6.8/10

Years Exp

Service Desk Intermediate

6.8/10

Years Exp

Asset Management

Work Experience

Analyst

HCLTech

Jan 2025 - Present

Provide technical support for hardware, software, and operating system-related issues. Troubleshoot desktops, laptops, and enterprise IT devices. Manage endpoint compliance using Microsoft Intune. Monitor and resolve compliance-related issues across organizational devices. Support software installations, upgrades, and configuration activities. Work with Azure and enterprise IT management tools. Create and analyze reports using Power BI. Handle incident tickets while maintaining SLA targets. Collaborate with internal teams to resolve technical issues efficiently. Perform system health checks and ensure compliance with organizational IT policies.