About
Detail-oriented data analyst with 3+ years of experience in data analysis, reporting, and business intelligence. Proven expertise in collecting, cleaning, and analyzing large datasets using SQL, Excel, and Power BI to drive data-driven business decisions. Strong background in creating dashboards, visualizations, and performance reports that improve operational efficiency and support strategic planning. Adept at working independently in remote environments while collaborating cross-functionally with business and technical teams.
Skills & Expertise (24)
Work Experience
SPS Associate
Amazon
Jul 2022 - Present
Collected, cleaned, and organized data from multiple sources including 600+ monthly seller cases using Excel (Advanced Functions, Pivot Tables, VLOOKUP/XLOOKUP) and automation tools, performing data analysis to identify trends, patterns, and insights that reduced repeat contacts by 10–15%. Created weekly and monthly performance reports, dashboards, and visualizations to track business KPIs including SLA performance, backlog trends, and quality metrics, delivering actionable insights with 90–95% accuracy to drive business decisions. Worked closely with business and technical teams to understand data requirements, maintained data accuracy and ensured data integrity through validation checks, resulting in a 40% reduction in non-value-added tickets and improved operational efficiency. Supported ad-hoc data requests and analysis tasks, performing data cleaning and preprocessing to decrease case resolution time by 20–30%, demonstrating strong analytical and problem-solving skills while working independently in a remote environment.
Education
Bachelor of Science in Microbiology - Asutosh College
2014 - 2017 · Afghanistan
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Citizen
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Open to Relocation
