Kodapaka Shilpa

Data Analyst

Hyderabad, India 1+ yrs exp 89 · Excellent

About

Detail-oriented professional with 2 years of experience in operations and technical support, transitioning into Data Analytics and Business Analysis. Experienced in working with cross-functional teams, tracking operational metrics, preparing reports, identifying process bottlenecks, and supporting process improvements. Hands-on experience with SQL, Python, Excel, Power BI, Tableau, and MySQL, with practical projects in dashboard development, reporting automation, data validation, and business intelligence. Strong communication, problem-solving, stakeholder collaboration, and analytical skills.

Skills & Expertise (25)

Tableau Intermediate

6.5/10

Years Exp

Process Improvement Intermediate

6.5/10

Years Exp

Problem Solving Intermediate

6.5/10

Years Exp

Process Analysis Intermediate

6.5/10

Years Exp

Cross-Functional Collaboration Intermediate

6.5/10

Years Exp

stakeholder communication Intermediate

6.5/10

Years Exp

Advanced Charts Intermediate

6.5/10

Years Exp

VLOOKUP Intermediate

6.5/10

Years Exp

Pivot Tables Intermediate

6.5/10

Years Exp

Data Visualization Intermediate

6.5/10

Years Exp

Dashboard Development Intermediate

6.5/10

Years Exp

SQL Intermediate

6.5/10

Years Exp

Power Query Intermediate

6.5/10

Years Exp

DAX Intermediate

6.5/10

Years Exp

Power BI Intermediate

6.5/10

Years Exp

Statistical Analysis Intermediate

6.5/10

Years Exp

KPI Analysis Intermediate

6.5/10

Years Exp

Data Validation Intermediate

6.5/10

Years Exp

Data Cleaning Intermediate

6.5/10

Years Exp

NumPy Intermediate

6.5/10

Years Exp

Pandas Intermediate

6.5/10

Years Exp

Python Intermediate

6.5/10

Years Exp

MySql Intermediate

6.5/10

Years Exp

OpenpyXL Intermediate

5.5/10

Years Exp

ETL Intermediate

5.5/10

Years Exp

Work Experience

Senior Process Associate / Trust & Safety Associate

Accenture Solutions Pvt. Ltd.

Oct 2025 - Feb 2026

Worked in a process-driven operations environment, handling cases according to established policies, quality standards, and service requirements. Collaborated with internal teams to resolve operational issues and maintain accurate case information. Monitored process performance and supported reporting activities related to operational metrics and service levels. Analyzed case and process trends to identify recurring issues, bottlenecks, and opportunities for improvement. Used Excel and internal tools for data validation, tracking, reporting, and maintaining accurate operational records. Developed an understanding of KPI tracking, process performance, quality monitoring, and stakeholder reporting.

Advisor – Technical Support

[24]7.ai

Dec 2023 - Jul 2025

Resolved 100+ technical support cases monthly involving hardware, software, and networking-related issues. Collaborated with clients and internal teams to investigate issues, identify root causes, and provide timely resolutions. Maintained a 95%+ issue resolution rate over 18+ months through effective troubleshooting and communication. Analyzed recurring support issues and contributed to process improvements that helped reduce repeat contacts. Ranked among the top 10% of the support team for service quality and resolution time. Received Employee of the Month recognition in April 2024 for proactive contributions to team workflow improvements.