INFINITE Notes!

Business and Data Analytics professional

Noida 5+ yrs exp 85 · Excellent

About

Business and Data Analytics professional with 5+ years of experience across cybersecurity, SaaS, and EdTech. My experience includes requirements gathering, product and business analysis, reporting, documentation, and coordination with technical and client-facing teams. I have worked with SQL, Excel, Power BI, and Python, with experience in BRDs, FRDs, user stories, KPI analysis, and Agile/Scrum.

Skills & Expertise (42)

Python Intermediate

7.6/10

Years Exp

Power BI Intermediate

7.5/10

Years Exp

Business Analysis Intermediate

7.4/10

Years Exp

Stakeholder Management Intermediate

7.0/10

Years Exp

SQL Intermediate

7.0/10

Years Exp

Jira Intermediate

6.5/10

Years Exp

Tableau Intermediate

6.5/10

Years Exp

Confluence Intermediate

6.0/10

Years Exp

Agile Intermediate

6.0/10

Years Exp

Change Management Workflow Analysis Problem Solving Zoho Sprints Scrum SDLC Microsoft Office ISO 27001 OWASP CWE SANS VR Unity TF-IDF NLP Microsoft Excel Requirements Gathering BRD Frd User Stories Acceptance Criteria Process Mapping Gap Analysis Process Improvement Functional Documentation KPI & Metrics Analysis Data Validation Trend Analysis Dashboarding Reporting Data Interpretation Product Analysis Product Documentation

Work Experience

Technical Content Writer | Business & Technology Coordination

Threatcop

Jan 2024 - Present

Delivered 1,150+ technical and learning assets with 100% on-time delivery by tracking requirements, priorities, reviews, dependencies, and timelines across cross-functional teams. Increased engagement by 45% by analyzing client and product requirements and aligning 1,000+ cybersecurity assets across 40+ enterprise accounts. Coordinated a cybersecurity awareness initiative reaching 30,000+ employees, managing client requirements, content, gamification, timelines, and stakeholder updates. Researched ISO 27001, OWASP, CWE, and SANS requirements and translated findings into structured documentation and user-focused deliverables. Tracked Jira and Zoho Sprints work items from assignment through closure, following up on dependencies, reviews, changes, and pending actions across multiple workstreams. Supported VR and Unity-based cybersecurity products by coordinating content requirements and deliverables across technical and creative teams.

Technical Writer

Serverguy

Jan 2023 - Jan 2024

Reduced support tickets by 18% by analyzing recurring user issues and improving product documentation and technical workflows. Used user and product analytics to identify documentation gaps and prioritize improvements based on product needs and user behavior. Analyzed product changes and maintained release notes, feature documentation, and change records to improve communication across technical and business teams.

Machine Learning Engineer

Analytics Vidhya

Jan 2022 - Jan 2023

Improved conversion by 15% by analyzing user and model insights and recommending product and feature improvements. Built an ML-based lead scoring model to analyze customer data and prioritize high-potential leads, contributing to a 20% increase in sales conversions. Built a text summarization model using Python, TF-IDF, and NLP techniques to process and extract relevant information from large volumes of text. Mentored 100+ data science candidates through assignment reviews, technical training, gap identification, and structured feedback.