About
Analytical B.Sc. Electronics graduate with a strong foundation in technical problem-solving and data documentation. Experienced in Microsoft Excel for record keeping and performance metric tracking. Transitioning into Data Analytics with a focus on transforming raw data into actionable insights and maintaining data integrity in professional environments.
Skills & Expertise (9)
Work Experience
Customer Support Executive
Sutherland Global Services
May 2025 - Nov 2025
Reporting & Analysis: Monitor and analyze customer service performance metrics such as satisfaction scores and resolution rates. Problem Solving: Resolve service issues by clarifying complaints and determining the root cause of problems. Data Documentation: Maintain accurate records of customer queries and resolutions via email and live chat.
Data analyst Intern
Knovista Technologies PVt Ltd
Dec 2025 - Feb 2026
Data Cleaning & Automation: Leveraged Python (Pandas, NumPy) to automate the preprocessing of raw datasets, reducing data errors and improving analytical readiness. Query Optimization: Designed and executed complex SQL queries using CTEs and Joins to extract business-critical insights from MySQL databases. Data Visualization: Built interactive dashboards in Power BI/Tableau to visualize KPIs, enabling stakeholders to identify trends and make data-driven decisions.
Education
Professional Certificate in Data Analytics - Knovista technologies Pvt Ltd
- 2025 · Afghanistan
Bachelor of Science in Electronics - College of Applied Science, IHRD
- 2024 · Afghanistan
