About
Results oriented System Analyst with hands-on experience supporting large-scale Coupa procurement platforms in business critical environments. Proven at turning business needs into effective system solutions, managing ITIL based incident, problem, change, and release processes, and working closely with stakeholders and vendors to keep systems stable and efficient. Seeking to contribute practical functional and integration expertise to deliver reliable, scalable enterprise solutions.
Skills & Expertise (25)
Work Experience
System Analyst I
Novo Nordisk
Jul 2025 - Nov 2025
Functioned as System Analyst and functional SME for Coupa (Contracting, Sourcing, CCW, CRA), supporting a critical procurement platform used by 30,000+ users. Translated complex business and LoB requirements into effective system configurations, driving continuous enhancements and process improvements. Managed Incident, Problem, Change, and Release processes in line with ITIL standards to ensure stable and uninterrupted business operations. Led system change and release activities, including functional testing, validation, Coupa patch impact assessments, and production deployments. Engaged regularly with stakeholders and vendors to review system performance, manage SLAs, track tickets, and resolve issues efficiently. Monitored system interfaces and integrations, resolving cross-platform issues and producing reports and trend analyses to identify risks and recommend corrective actions. Ensured compliance with QDocs and internal quality standards through robust documentation and successfully created and stabilized quarterly Native Change Detected (NCD) controls for Coupa.
Associate System Analyst
Novo Nordisk
Jan 2023 - Jun 2025
Served as technical and functional SME for UX/WalkMe and DocuSign, providing configuration, administration, and end-user support. Successfully led the migration of Qantofleet and acted as its sole administrator, ensuring stable operations and ongoing system governance. Supported Coupa Sourcing and Contracting modules as a functional SME, managing Incident, Problem, Change, and Release processes in alignment with ITIL standards.
Education
Bachelor of Automobile Engineering - New Horizon College of Engineering
2018 - 2022 · Afghanistan