Shivam Shende
Data Analyst | Data Scientist
About
Results-driven Senior Data Analyst with 5+ years of experience transforming complex, large-scale datasets into actionable business insights across financial services, payments, and operations. Strong expertise in SQL, Python, Power BI, Excel, and data storytelling, with hands-on experience in EDA, predictive modelling, KPI tracking, and executive-level reporting. Proven ability to synthesize data insights, develop hypotheses, and communicate findings to senior stakeholders through compelling dashboards and presentations. Adept at cross-functional collaboration with Product, Sales, and Account Management teams to drive data-driven decisions.
Skills & Expertise (24)
Work Experience
Business Analyst - Client Data
Alliance Bernstein
Apr 2024 - Aug 2024
Maintained and analysed financial records related to client holdings and transaction data within large-scale relational databases; used BI tools to generate actionable insights for portfolio decisions. Delivered regular data reports and dashboards to senior stakeholders, translating complex financial datasets into easy-to-understand, business-focused findings via Excel and Power BI. Adhered to strict confidentiality policies and regulatory requirements for financial reporting; ensured data accuracy, integrity, and compliance with industry standards. Educated clients on financial best practices and BI software usage; conducted training sessions and documented processes to enhance understanding of financial records and reporting tools.
Data Manager
Bajaj Finance
Feb 2022 - May 2023
Designed and maintained interactive Power BI dashboards to track credit card sales KPIs in real time, providing actionable insights that contributed to a 32% rise in credit card sales. Synthesized large volumes of operational data to formulate and execute positioning and overarching sales strategies, achieving 32% sales growth with a 20% reduction in headcount. Partnered closely with Product, Sales, and Operations teams to templatize and automate recurring data requests, streamlining reporting cycles and improving delivery timelines. Collaborated with multiple departments to ensure database alignment with company standards, maintaining data integrity across four operational centres. Supervised a team of four data analysts, directing analytical tasks, ensuring accuracy, and fostering a data-driven culture across the organization. Leveraged data insights to recommend and implement enhancements in operational processes, leading to measurable improvements in efficiency and reporting accuracy.
Sr Process Associate
ADP Pvt Ltd
Mar 2019 - Nov 2021
Scrutinised and processed extensive volumes of complex datasets including employee wage garnishments, ensuring precision, compliance, and on-time delivery for US clients. Conducted in-depth root cause analysis to identify and rectify data discrepancies, resulting in a 15% reduction in data errors; implemented and enforced data quality control strategies. Supplied regular, comprehensive data reports and presentations to management, highlighting key performance indicators, trends, and actionable recommendations. Managed and tracked project progress and deliverables using JIRA; utilized WGRS and SAP/ERP systems for meticulous project planning and execution. Led workshops on data analysis techniques and tools, fostering continuous learning and development across team members.
Customer Service Associate
Amazon Development Centre India Pvt Ltd
Jun 2017 - Aug 2018
Delivered personalized service addressing customer needs proactively, maintaining high satisfaction rates. Conducted training for a team of 14 customer service representatives, leading to a 20% enhancement in team efficiency. Collaborated with cross-functional teams to resolve customer issues efficiently, ensuring consistent resolution and satisfaction.
Education
MBA – Finance - Savitribai Phule Pune University
- 2021 · Afghanistan
BE – Computer Science - Rashtrasant Tukadoji Maharaj Nagpur University
- 2017 · Afghanistan
Certifications
Data Analysis Using Python
IBM · 2023
Machine Learning with Python - Level 1
IBM · 2023
Python for Data Science
IBM · 2023
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Skills (24)
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