About
Experienced Service Now Developer with a strong background in implementing tailored solutions to improve reimbursement and expense management processes and leave management process. Adept at reducing manual work through automation and streamlining workflows across various cost centers, ensuring efficient and transparent handling of expenses from submission through approvals. Skilled QA with proven track record in workforce management systems, real-time monitoring, and business intelligence tools. Proficient in configuration management activities. Effective communicator capable of collaborating with business stakeholders and clients to refine requirements and drive project success.
Skills & Expertise (20)
Work Experience
Software Engineer
Infowiz Software Solutions Pvt Ltd
Mar 2022 - Present
Executed comprehensive test plans and test cases for Integrated Workforce Management (IWM) project to ensure seamless functionality across Wireline and Wireless streams. Conducted configuration management tasks including creation of views, workflows, work orders, and templates to streamline QA processes. Collaborated with development and business teams during demo calls and grooming sessions to validate requirements and incorporate feedback effectively. Performed thorough user authentication and management testing to enhance security and system integrity across applications. Utilized BI tools to create and generate detailed reports, dashboards, and widgets that supported data-driven decision making.
Software Engineer
Meritech Software Pvt. Ltd.
Jun 2024 - Present
Implemented a customized solution for existing Expense Claim Management for Meritech Co., Ltd. Japan to streamline the reimbursement process and expenses across various cost centers and sub cost centers. Configuration of UI policies, catalog client scripts and variable sets for visibility and behavior of set of fields to be entered in order for request submission. Implemented script include in addition with Catalog Client Script to auto populate values in record producer and multi row variable set. Created flows using Flow Designer in order to automate approval process of claim requests and new expense requests. Involved in creation of drilldown reports and dashboard. Implemented and customized ServiceNow's HR Service Delivery (HRSD) module for Meritech Co., Ltd. Japan to streamline HR processes, enhance employee experience, and digitize HR operations.
Technical Trainer
Infowiz Software Solutions Pvt Ltd
Dec 2021 - Jan 2022
Contributed as a technical trainer for languages Python, Java.
Education
Master of Science in Information Technology (M.Sc.IT) - Panjab University
2019 - 2021 · Afghanistan
Bachelor of Computer Applications (B.C.A) - Panjab University
2016 - 2019 · Afghanistan
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Skills (20)
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