shivangi patil

Business Operations professional

Mumbai 3+ yrs exp 80 · Excellent

About

Business Operations professional with 3+ years of experience in fintech and e-commerce, supporting business processes, operational reporting, and cross-functional coordination. Skilled in SQL, Microsoft Power BI, and Excel to analyze business data, develop dashboards, and generate actionable insights to support decision-making. FinOps Certified Practitioner with growing AWS cloud knowledge and a strong interest in business operations, process improvement, and analytics.

Skills & Expertise (8)

Microsoft Excel Advanced

8.0/10

Years Exp

SQL Intermediate

6.5/10

Years Exp

Business operations Intermediate

6.5/10

Years Exp

Data Analysis Intermediate

6.0/10

Years Exp

Business Process Improvement Intermediate

6.0/10

Years Exp

Stakeholder Management Intermediate

6.0/10

Years Exp

Microsoft Power BI Intermediate

5.5/10

Years Exp

AWS Cloud Fundamentals Intermediate

5.0/10

Years Exp

Work Experience

Operations Associate

KODO Technologies Pvt Ltd

Jun 2022 - Jan 2025

Coordinated corporate client onboarding and documentation workflows, ensuring accurate records and smooth operational execution. Prepared and maintained operational reports using Excel to monitor business performance and support operational decision-making. Collaborated with cross-functional teams to resolve operational issues and improve process efficiency. Managed multiple client requests while consistently meeting defined service level agreements (SLAs).

Operations Associate

Shopsense Retail Technologies Pvt Ltd. (Fynd)

Feb 2020 - Aug 2020

Supported end-to-end order lifecycle operations across e-commerce marketplaces, ensuring timely execution of business processes. Monitored operational activities, maintained business records, and supported reporting for daily operations. Investigated operational issues and collaborated with internal teams to improve process efficiency.