About
Data Analyst with 4+ years of experience in SQL (Advanced), Power BI, and Python based data analysis. Specialized in KPI reporting, dashboard development, stakeholder reporting, and business performance optimization. Experienced in writing complex SQL queries, data modeling, DAX, and delivering actionable insights to drive strategic decisions.
Skills & Expertise (16)
Work Experience
Data Analytics Specialist
Hexaware Technologies Limited
Sep 2022 - Jul 2024
Extracted, transformed, and analysed structured and unstructured datasets using advanced SQL queries and Python to generate actionable business insights. Designed and developed interactive Power BI dashboards with DAX measures to track KPIs, customer trends, and sales performance metrics. Performed data cleansing, validation, and transformation to ensure high data accuracy and reporting reliability. Built scalable data models to support business planning, segmentation analysis, and performance monitoring. Conducted trend analysis reporting to support strategic decision-making across cross-functional teams. Collaborated closely with stakeholders to gather requirements and translate business needs into technical reporting solutions. Recognized for delivering high-impact analytics projects and creating measurable client value. Promoted from Senior Associate to Specialist based on consistent performance and successful project execution.
Senior Executive – Data Analyst
Cognizant Technologies
Oct 2024 - Jul 2025
Extracted and transformed large structured datasets using advanced SQL queries to support business reporting and analytics. Designed, developed, and deployed interactive Power BI dashboards to monitor KPIs, customer behaviour, and sales performance metrics. Built DAX measures for dynamic calculations, trend analysis, and real-time performance tracking. Optimized SQL queries and data models, reducing dashboard load time by 30% and improving reporting efficiency. Conducted in-depth data analysis to identify trends and business opportunities, contributing to a 35% increase in sales productivity. Ensured data accuracy and integrity through validation, cleansing, and quality checks across multiple databases. Collaborated with cross-functional stakeholders to translate business requirements into scalable BI solutions. Led and mentored a team of analysts, driving end-to-end analytics initiatives and ensuring timely project delivery.
Customer Relations Executive
TTEC Holdings Inc
Jan 2020 - Apr 2022
Analysed customer interaction data and operational metrics to support performance reporting and service improvement initiatives. Developed Excel-based dashboards to track KPIs such as resolution time, call volume, and quality scores. Generated periodic performance reports for management to monitor team productivity and identify improvement areas. Identified process gaps through data analysis, contributing to improved service efficiency and reduced Average Handling Time. Recognized as Best Performer among 500+ employees for consistently achieving high-quality performance metrics.
Education
Bachelor of Engineering in Computer Science & Engineering - GH Raisoni Institute of Engineering & Technology for Women
2012 - 2016 · India
Polytechnic in Information Technology - Nagpur Polytechnic
2009 - 2012 · India
