About
Detail-oriented and analytical professional with nearly 4 years of experience in customer operations, process management, reporting, and business process automation. Experienced in Advanced Excel, VBA, SQL, Power Query, and Zoho Creator to automate workflows, analyze data, and build dashboards.
Skills & Expertise (14)
Work Experience
Project Executive
Hash Connect Integrated Services Pvt. Ltd.
Oct 2025 - Present
Designed and automated Excel workflows using VBA. Developed MIS reports and management dashboards. Built ticket allocation and workload distribution automation. Automated purchase order generation and reporting. Developed Master Data Management solutions using Zoho Creator. Performed data validation, reconciliation, and reporting. Improved operational efficiency through process automation.
Associate Customer Support
Hash Connect Integrated Services Pvt. Ltd.
Oct 2022 - Sep 2025
Managed Lenovo and ASUS Offer Redemption processes. Validated invoices, serial numbers, MTM details, and warranty information. Handled customer escalations through email and internal coordination. Maintained operational records with high accuracy. Coordinated with partners and internal teams for order fulfillment. Resolved order discrepancies while meeting SLA targets.
Education
Master of Computer Applications (MCA)
- 2022 · Afghanistan
Certifications
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Skills (14)
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