About
Data Analyst at eClerx with 2+ year of experience turning messy operational data into numbers leadership can actually act on. Rebuilt reporting workflows in Power BI and Excel that lifted workflow efficiency 20% and held data accuracy above 90% through every cycle. Comfortable moving between SQL, Python, and stakeholder conversations — someone who can pull the number and explain what it means.
Skills & Expertise (30)
Work Experience
Analyst
eClerx Services Limited
Apr 2025 - Sep 2026
Built Power BI and Excel dashboards — Pivot Tables, Slicers, XLOOKUP, INDEX-MATCH — to track SLA adherence across the support team, lifting workflow efficiency 20%. Pulled and cleaned daily chat-volume and feedback data through Power Query, holding data accuracy above 90% every cycle. Dug into root cause and variance analysis on recurring service trends instead of just flagging the symptom, which pushed stakeholder engagement up 30% and pointed to real training gaps. Kept MIS logs and CRM records validated and current, so leadership was always working off numbers they could trust.
Data Analyst Intern
Intellipaat Software Solutions Pvt. Ltd.
Apr 2024 - Apr 2025
Ran end-to-end analysis on supply chain datasets using Python, SQL, and Excel — hit 90% accuracy and helped lift project outcomes 15%. Automated data transformation for 1,000+ records using Python and advanced Excel formulas, cutting manual effort roughly in half. Process changes brought reporting efficiency up 35% and accuracy up 25%, and sharpened stakeholder decision-making by around 30%. Maintained version-controlled MIS logs for internal tracking and client-facing reporting, also used AI (Artificial intelligence).
Education
B.A. in Economics (Honors) - Ranchi University
2020 - 2023 · Afghanistan
Certifications
Advanced Certification in Data Analytics
IIT Roorkee · 2025
Advanced Certification in Microsoft Excel
Intellipaat · 2024
Python Training
Intellipaat · 2024
MS SQL Developer Course
Intellipaat · 2024
Google Data Analytics Certificate
· 2024
Interested in this developer?
Profile Score Breakdown
Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Open to Relocation
Skills (30)
Click a skill to find developers with the same skill
