shourya gowda

Aspiring Data Analyst

Bangalore 2+ yrs exp 65 · Good

About

Detail-oriented IT professional with 2+ years of experience managing cloud infrastructure (GCP), network operations, and ITSM-driven support, now transitioning into Data Analytics. Skilled in SQL, Python, Excel, and Power BI/Tableau, with hands-on exposure to BigQuery and large-scale structured/unstructured data on GCP. Experienced in analyzing incident tickets, SLA metrics, and system logs to identify patterns and support decision-making. Currently pursuing a Data Analytics certification to build on a strong technical and analytical foundation. Seeking an entry-level Data Analyst role to apply SQL, data visualization, and problem-solving skills to real business data.

Skills & Expertise

No skills listed yet

Work Experience

Network and Cloud Administrator

Valueleaf Services

Mar 2024 - Jul 2026

Queried and analyzed structured data in BigQuery and Cloud SQL to support internal reporting on infrastructure usage and application performance. Analyzed incident ticket data (ServiceNow, Jira) to track resolution times, SLA compliance, and recurring issue categories, helping identify process improvement areas. Provisioned and managed GCP Compute Engine instances and VPC networks (subnets, firewall rules, routing) to support internal application workloads. Managed GCP IAM — created service accounts, assigned least-privilege roles, and audited permissions to enforce data security and governance. Stored, organized, and managed structured and unstructured data using Cloud Storage (bucket policies, lifecycle rules). Coordinated with internal teams and responded to client requests regarding application data and reports, translating raw data into actionable updates. Administered Microsoft 365 (Exchange, Teams, SharePoint) and Active Directory; configured network infrastructure (LAN/WAN, VPN, VLANs) and Sophos Firewall.