Shreya Saha

Senior Data Analyst

9+ yrs exp 70 · Very Good

About

Senior Data Analyst with 9 years of experience delivering data-driven business impact across Retail, Customer, Finance, and Procurement domains. Proven expertise in SQL, Python, Machine Learning, Power BI, AWS and Azure Databricks, with hands-on use of AI-assisted development tools (Copilot, Claude, Cursor) to accelerate analytics delivery. Skilled in leading analytics teams, stakeholder management, and translating complex data into measurable outcomes — cost savings, revenue growth, and process optimization. Experienced in mentoring analysts, technical hiring (20+ interviews), Agile delivery, and cross-functional leadership.

Skills & Expertise

No skills listed yet

Work Experience

Senior Data Analyst

British Petroleum (BP)

Apr 2024 - Present

Lead analytics delivery and team management and cross-functional leadership. Drive analytics roadmap prioritization, stakeholder alignment, and delivery governance across Operations, Finance, and Customer Experience teams. Automated Data Profiling Tool for AWS Databases: Designed and deployed a Python-based data profiling script for AWS database schemas and tables, automating manual data validation and reducing data quality assessment time by 90%. Customer Onboarding Analytics — Legacy Data Source System Refactor: Engaged by stakeholders to resolve discrepancies across 2 onboarding KPIs caused by fragmented data across two legacy systems (Appian, Salesforce). Refactored the underlying data and business process into one governed metric standard, rebuilding reporting via Power BI dashboard — driving an 80% reduction in onboarding cycle time. NLP-Based Customer Feedback Theme Categorization: Applied NLP techniques and prompt engineering to categorize 20K+ customer feedback records into operational themes (People, Process, System), enabling 90% of inbound feedback to be routed directly to the responsible vertical. Drove faster resolution and stronger customer management across teams, directly uplifting the company’s CSAT goals. Order-to-Cash Cycle Time Analysis (O2C): Led a cross-functional analytics initiative benchmarking O2C process efficiency across 15M+ sales orders and 8 business unit channels against competitor data, establishing turnaround-time baselines for Aviation, B2B, B2C, and other units. Enhanced the analysis for anomaly detection, equipping leadership with data-driven benchmarks to target process standardization and flag irregularities early.

Consultant

Evalueserve

Mar 2022 - Apr 2024

Managed and mentored analysts, owning end-to-end analytics delivery for marketing analytics engagements. Partnered with business stakeholders to define analytics priorities, reporting strategy, and analytics roadmap. Residual Value Indexing and Segmentation – Telematics Insurance: Developed a segmentation model for a US-based telematics insurance company to segment 20K+ cars by features, performance, and driving-style behavior for resale value estimation; enabled dynamic vehicle bucketing into price-range segments, directly impacting pricing strategy.

Senior Data Analyst

Tavant Technologies

Nov 2020 - Mar 2022

Led an offshore Data Science team of 3, delivering end-to-end search ranking optimization on AWS EC2; performed EDA and statistical analysis evaluating multiple regression and classification models. Engineered user-product interaction features and deployed an XGBoost-based ranking model, improving Click-Through Rate by 5%, Dwell Time by 8%, and Lead Submissions by 15%; built Tableau dashboards for weekly stakeholder reporting.

Senior Systems Engineer

Infosys

Aug 2017 - Nov 2020

Fleet Optimization and Predictive Maintenance – Telecom (Python, SQL, Scikit-learn, Power BI): Extracted and transformed data from Fleet Management systems using advanced SQL (joins, sub-queries, CTEs); built ETL pipelines for model-ready datasets, and performed feature engineering to build a probabilistic classification model predicting vehicle failure across 5,000+ vehicles. Delivered $10M in projected savings; improved utilization from 70% to 80%; built Power BI dashboards for executive stakeholders.