Shristy Sharma
Software Engineer
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Skills & Expertise (10)
Work Experience
Software Engineer – Wingstop
Infogain India Pvt Ltd
Jul 2022 - Jun 2025
Provide technical support for Food Inventory Control, User Access Control Management, On-Call hardware troubleshooting, Work towards resolution to achieve maximum First Call Resolution, Create and maintain SOPs for project requirements, Engage with Client and Internal team to discuss upcoming tasks, challenges, trend analyzed, Broadcast updates to team on regular basis, trained L1s for tasks specific roles
Senior Executive Officer – Flipkart
Startrek Pvt Ltd
Jul 2021 - Sep 2021
Handled clients or customers to provide customer satisfaction after service delivery, Maintaining clients, customer relationship management, image building, Analyze and troubleshoot the root cause to achieve organization objectives
IT Consultant – Admin Dept
Air Force School
Apr 2017 - Jun 2021
Handled the implementation of education software for attendance and result analysis, Administrative department work, documentations etc, Worked on result analysis at different phases, Coordinated with peers to work on different technologies for smooth functioning of organization
Education
B.Tech Computer Science - Dr. APJ Abdul Kamal Technical University, Lucknow
2012 - 2016 · Afghanistan
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Relocation
Open to Relocation
Skills (10)
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