About
As a IT Delivery and Security Engineer, I handled 650+ tickets without a single escalation and reduced repetitive tickets/cases, drastically reducing the operational costs. Also closely coordinated with Cybersecurity team on various compliance and governance issues on daily basis ensuring the safety and preventing possible threats. I have experience of working with various cybersecurity tools such as Trellix Endpoint Security, Forcepoint, Netskope, Cisco Secure Client, CrowdStrike, etc.
Skills & Expertise (15)
Work Experience
IT Operations & Security
Canara HSBC Life | Contractor: Digitide
Jul 2025 - Present
Helped in bridging the gap between high-performance infrastructure and robust organizational security. Handled 650+ tickets, transformed reactive support model into a proactive one, achieving a significant reduction in ticket volume by identifying recurring technical bottlenecks. Assisted the cyber-security team in managing systematic endpoint patching, conducting regular audit-readiness checks, and enforcing Microsoft 365 security protocols such as MFA and Conditional Access.
Web Developer
Himalayan Experiences
Jan 2022 - Jan 2025
Worked as a MERN Stack developer and helped the firm create an SPA and maintain its operations for 3 years. Responsible for the end-to-end lifecycle of the platform—from developing dynamic front-end interfaces (SPA) and efficient back-end APIs to overseeing complete server administration. Ensured the site’s performance, security, and uptime, consistently optimizing the stack to deliver a seamless user experience while managing the complexities of live production environments.
Education
BCA - MIT, Rishikesh
- · Afghanistan
MSc IT (ongoing) - MIT, Rishikesh
- · Afghanistan
