About
I’m an MIS Executive at Miniso India with hands-on experience in procurement operations, data tracking, and process improvement. I work with cross-functional teams daily — warehouse, transport, finance — and build reports and trackers that help management make faster decisions. I’m actively transitioning into Business and Data Analytics, with a focus on supply chain and procurement domains. I enjoy turning messy operational data into structured insights, and I take initiative — from building forms to standardising processes before being asked.
Skills & Expertise (11)
Work Experience
MIS Executive – Purchase & Procurement
MINISO
April 2026 - Present
Responsible for end-to-end consumables procurement, vendor coordination, and purchase order management. Maintain daily and monthly MIS reports tracking store-level shortages, damages, and inventory. Coordinate with warehouse, transport, and finance teams to resolve operational queries. Independently designed a standardised damage and shortage reporting system using Microsoft Forms to streamline the claims process across pan-India stores.
Teammate
TaskUS
Jul 2023 - Dec 2025
Specialized in member assistance for healthcare plans, explaining eligibility and benefits, resolving claim status issues, and ensuring full HIPAA compliance, while documenting every interaction in internal systems.
CCE
Teleperformance
Jul 2021 - Nov 2023
Educate members on their plan benefits, including Medicare, Medicaid, Value-based Care networks, and other UHC programs. Accurately communicate deductible, copay, and coinsurance details to members and providers. Stay updated on UHC product changes, benefit updates, policy modifications, and process revisions through regular training.
CCE
Teleperformance
Jun 2019 - Nov 2020
Resolved high-volume inbound queries for Samsung products, services, troubleshooting, and warranty support, using structured workflows and knowledge bases to ensure timely, first-contact resolution. Documented every interaction in the CRM system and monitored CSAT, AHT, FCR, and quality scores, using Excel to track trends and support data-driven performance improvements.
Education
PGD, Sales And Relationship Banking - NIIT
- 2022 · Afghanistan
Bachelor of Science, Airlines and Airport Management - Chandigarh University
- 2019 · Afghanistan
Certifications
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Skills (11)
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