Skills & Expertise (30)
Work Experience
Application Support Engineer
Conneqt Business Solutions Limited
Mar 2023 - Dec 2024
Managed application data backup, migration, and software/ system upgrades, ensuring 100% data integrity and seamless transitions during critical project rollouts. Wrote complex SQL queries in Oracle SQL to fetch the data, and identified critical bugs that were further resolved resulting in faster turnaround times for customer queries by 75%. Developed admin side analytics and reports to get the status of the tickets and time for resolution and helped 5 member teams in faster resolution with more than 10 tickets refined per day. Enhanced the agent-side ticketing system by developing and integrating additional filters, resulting in an 8% increase in resolution speed for agents managing customer queries daily.
Software Engineer
Bosscoder Academy
Jan 2025 - Present
Developed and integrated a feature on the student dashboard to track batch history, allowing students to view previously assigned batches along with detailed reasons for batch transitions. Implemented AI mentor and in-house doubt support chat system using OpenAI APIs replacing Interakt, reducing manual support effort by over 60% and cost by 50%. Revamped the Admin Panel UI using React and Tailwind CSS, improving responsiveness by 40%, reducing load time by 30%, and decreasing user-reported bugs by 25%. Designed and implemented tailored functionalities for both educators and learners that enhanced engagement metrics across all platforms; resulted in measurable improvements reflected in a 15% uptick of positive user feedback. Migrated 40+ APIs from Flask to Node.js, resulting in a 20–30% reduction in response time and increased scalability across multiple services.
Education
Bachelor of Technology - Electronics and Telecommunication - Seemanta Engineering College
2018 - 2022 · Afghanistan
