About
Data Analyst focused on transforming data into actionable insights and solving business problems through a strong technical foundation. Skilled in SQL, Power BI, Excel, Python, data visualization, data modelling, KPI analysis, statistics and business intelligence, with a focus on delivering data-driven insights for informed decision-making.
Skills & Expertise (40)
Work Experience
Selling Partner Support Associate
Amazon
Jan 2024 - Jan 2026
Analyzed Selling Partner cases and operational data to identify issues, determine root causes, and provide data-driven resolutions while maintaining Resolve Rate and Reopen Rate targets. Applied logical reasoning, data interpretation, and problem-solving to independently resolve complex cases and improve operational outcomes. Monitored quality, productivity, and ACHT (Average Case Handling Time) metrics to consistently meet performance targets.
Fleet Operations Lead
Zomato
Jan 2022 - Jan 2023
Managed 1,000–1,200 Delivery Partners daily and led Fleet Managers to optimize operational efficiency and achieve performance targets. Monitored operational KPIs, performance metrics, compliance, and workforce productivity across delivery operations. Analyzed operational issues, resolved workforce disputes, and supported strategic initiatives to improve efficiency and scale operations.
Associate Center Manager
Cultfit
Jan 2019 - Jan 2020
Managed center experience and incremental enhancements, classes and workouts, customer interactions, troubleshooting, facility audits, and customer engagement and renewals.
Education
PGDM, Retail Management - Jaipuria Institute of Management
2017 - 2019 · India
Bachelor of Commerce (B.Com) - University of Allahabad
2012 - 2015 · India
Certifications
Tutedude Data Analytics
Tutedude · 2026
Data Analysis with R Programming
Google · 2022
Digital Skills: User Experience
Accenture · 2021
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Skills (40)
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