About
Results-driven Data Analyst with hands-on training in Python, SQL, Power BI, and Excel, and a demonstrated track record of leveraging data to drive operational efficiency and decision-making. Experienced in translating business problems into analytical frameworks, building dashboards, and communicating insights to non-technical stakeholders. Eager to apply technical skills in a data analyst role where I can deliver measurable business impact.
Skills & Expertise (15)
Work Experience
Associate Batch Manager
PhysicsWallah Pvt. Ltd.
Jan 2023 - Present
Managed operations for 10+ concurrent live classes; maintained a 97% audit score by monitoring quality and resolving issues in real time. Streamlined test administration workflows using Excel-based tracking, cutting processing time by 25% and improving student feedback turnaround by 30%. Ensured 99% on-time delivery of all course materials, contributing directly to a 10% increase in student satisfaction scores. Identified recurring bottlenecks using batch-level data, proposed process changes adopted across 3 additional batch teams.
Customer Relationship Manager
Bhagwati Velocity Motors Pvt. Ltd.
Nov 2021 - Dec 2022
Achieved 95%+ NPS through proactive relationship management, issue tracking, and personalized follow-up with high-value customers. Designed and implemented a structured customer feedback system, cutting complaint resolution time by 30% and improving service quality. Maintained detailed customer interaction logs in Excel, enabling trend analysis and targeted service improvements.
Education
Bachelor of Commerce (B.Com) - MMYV University
- 2021 · Afghanistan
Higher Secondary Certificate – PCM - MP Board, Ratlam
- 2015 · Afghanistan
Certifications
Data Analyst Certification
Karmayug Seva Foundation · 2025
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Open to Relocation
Skills (15)
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