About
QA / Software Test Analyst with nearly 6 years of IT experience, including around 4.5 years in software testing and about 1.5 years in Android application development. Experienced in manual and functional testing, with strong knowledge of STLC, test case design, defect management using tools like Jira and HP ALM, and end-to-end testing. Skilled in testing Customer Care & Billing (CC&B) systems and validating business workflows across customer, billing, and meter processes. Holds an MSc in Computing from the UK with exposure to Agile methodologies and cross-functional collaboration. Currently seeking opportunities in Quality Assurance roles.
Skills & Expertise (15)
Work Experience
Systems Engineer
TATA Consultancy Services (TCS)
Mar 2018 - Aug 2022
Designed and executed test cases for Oracle CC&B covering customer, billing, and invoicing workflows. Analyzed business requirements and identified test scenarios, improving test coverage of critical workflows. Performed functional, system, and regression testing to ensure release quality. Validated tariff calculations, meter readings, and billing cycles. Identified, logged, and tracked defects using HP ALM, ensuring timely resolution. Collaborated with cross-functional teams to clarify requirements and resolve defects. Prepared test reports and shared defect metrics with stakeholders. Executed testing activities in a secure client environment using Citrix Workspace (VDI), ensuring seamless access to application and test data. Facilitated knowledge transfer sessions and supported team members, improving understanding of application workflows and testing processes. Contributed to Agile ceremonies (stand-ups, sprint planning, retrospectives), ensuring timely updates and smooth coordination within the team.
Junior Android Developer
Cybase Technologies Pvt Ltd
May 2017 - Mar 2018
Developed and tested Android application features using Android Studio, ensuring stable and user-friendly functionality. Collaborated with team members during requirement analysis and design discussions, contributing to smooth feature implementation. Identified and fixed defects, improving application performance and usability.
Junior Android Developer
Appzoc Technologies
Aug 2016 - Feb 2017
Completed hands-on training in Android application development with exposure to coding, testing, and debugging. Supported development and testing activities, assisting in bug fixing and improving application stability. Gained hands-on exposure to mobile application life cycle.
Education
Master of Science (M.Sc.) in Computing - University of Central Lancashire
2022 - 2023 · Afghanistan
Bachelor of Computer Applications (BCA) - Chinmaya Institute of Management & Technology, Bharathiar University
2013 - 2016 · Afghanistan
Higher Secondary Education - Board of Higher Secondary Examination (Government of Kerala)
2011 - 2013 · Afghanistan
Matriculation - State Board of Kerala
2010 - 2011 · Afghanistan
Certifications
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Citizen
Relocation
Open to Relocation
Skills (15)
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