About
Proficient in Customer Technical Support with Engineering background with 5+ years hands on experience at Amazon resolving Account, payment and technical issues in high volume environment. Honing strong troubleshooting, ticket handling and clear communication across chat and email.
Skills & Expertise (16)
Work Experience
Technical Support Associate
Amazon Development Center Pvt Ltd
Nov 2019 - Jun 2025
Handled high volume customer support across chat and email, consistently achieving 95-100% quality scores, strong CSAT and high first-contact resolution while meeting SLA and productivity targets. Diagnosed and resolved issues related to accounts, orders, payments and technical errors using internal tools, reducing repeat contacts and improving resolution time. Escalated complex cases with clear documentation, ensured data security and SOP compliance and supported team efficiency by sharing updates and guiding new members.
Education
Bachelor of Engineering in Civil Engineering - Sinhgad College of Engineering
- · Afghanistan
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