Back to Developers
Sneha Rao

Sneha Rao

Software Testing fresher

Bengaluru, Karnataka 4+ yrs exp 94 · Outstanding

About

Enthusiastic Software Testing fresher with a strong technical background in Web Hosting and Linux Server Administration. Over 4.5 years of experience in L2 Web Hosting Support, DNS management, and server performance troubleshooting. Trained in Manual and Selenium Automation Testing with a good understanding of QA concepts and SDLC, and eager to begin a career in software quality assurance. Currently working as a QA Intern (Manual Testing), with strong knowledge of SDLC, STLC, and the defect life cycle.

Skills & Expertise (34)

Manual Testing Advanced
8.2/10
4.5
Years Exp
Selenium WebDriver Intermediate
6.8/10
1
Years Exp
Core Java Intermediate
6.3/10
2
Years Exp
Constructors Defect Reporting Test Execution OOP Concepts Inheritance Polymorphism Abstraction Encapsulation Method Overloading Method Overriding System Testing Interfaces DNS Management Email Configuration Problem-solving Effective Communication Test Case Design SDLC Regression Testing Integration Testing Functional Testing smoke testing LINUX commands Jira Whm cPanel White Box Testing Black Box testing Automation Testing Defect Life Cycle STLC

Work Experience

Web Administrator L2 Specialist

GlowTouch Private Limited

10-2019 - 04-2024

Worked as a web administrator L2 Specialist in Linux server administration, cPanel/WHM management and Web Hosting Support. Proficient in using Linux commands for system maintenance and scripting, with a strong understanding of web hosting environments and control panel configuration. Skilled in performing L2 support tasks, including troubleshooting complex issues. Successfully handled escalated support requests, delivering effective resolutions and maintaining clear communication with both technical and non-technical stakeholders. Troubleshot and resolved escalated hosting issues related to DNS, domains, SSL, email services and website performance. Provided a technical support for admin issues via ticket systems. Diagnosed and resolved issues related to server performance, network configuration, and website downtime, ensuring minimal disruption to client services. Managed Service Level Agreements (SLAs) by ensuring timely resolution of tickets and adherence to quality standards. Conducted Root Cause Analysis (RCA) for recurring issues and implemented preventive measures to avoid future downtime. Monitored server health, applied security patches and implemented proactive preventive maintenance to reduce outages. Configured and managed DNS records, domain setups, SSL certificates, FTP, and email accounts.

Education

B.E. – Computer Science & Engineering - Srinivas School Of Engineering

- 2018 · Afghanistan

Higher Secondary (12th – HSC) - Mahatmagandhi Collage

- 2014 · Afghanistan

SSLC - St.Marys High School

- 2012 · Afghanistan

Certifications

Software Testing course

Besant Technologies · 2024

Completed Software Testing course covering Core Java, Selenium and Manual Testing.

Interested in this developer?

Profile Score Breakdown

📷 Photo 10/10
📄 Resume 10/10
💼 Job Title 10/10
✍️ Bio 10/10
🛠️ Skills 20/20
🎓 Education 10/10
⏱️ Experience 14/15
💰 Rate 0/5
🏆 Certs 5/5
Verified 5/5
Total Score 94/100

Profile Overview

Member sinceNov 2025