About
Enthusiastic Software Testing fresher with a strong technical background in Web Hosting and Linux Server Administration. Over 4.5 years of experience in L2 Web Hosting Support, DNS management, and server performance troubleshooting. Trained in Manual and Selenium Automation Testing with a good understanding of QA concepts and SDLC, and eager to begin a career in software quality assurance. Currently working as a QA Intern (Manual Testing), with strong knowledge of SDLC, STLC, and the defect life cycle.
Skills & Expertise (34)
Work Experience
Web Administrator L2 Specialist
GlowTouch Private Limited
10-2019 - 04-2024
Worked as a web administrator L2 Specialist in Linux server administration, cPanel/WHM management and Web Hosting Support. Proficient in using Linux commands for system maintenance and scripting, with a strong understanding of web hosting environments and control panel configuration. Skilled in performing L2 support tasks, including troubleshooting complex issues. Successfully handled escalated support requests, delivering effective resolutions and maintaining clear communication with both technical and non-technical stakeholders. Troubleshot and resolved escalated hosting issues related to DNS, domains, SSL, email services and website performance. Provided a technical support for admin issues via ticket systems. Diagnosed and resolved issues related to server performance, network configuration, and website downtime, ensuring minimal disruption to client services. Managed Service Level Agreements (SLAs) by ensuring timely resolution of tickets and adherence to quality standards. Conducted Root Cause Analysis (RCA) for recurring issues and implemented preventive measures to avoid future downtime. Monitored server health, applied security patches and implemented proactive preventive maintenance to reduce outages. Configured and managed DNS records, domain setups, SSL certificates, FTP, and email accounts.
Education
B.E. – Computer Science & Engineering - Srinivas School Of Engineering
- 2018 · Afghanistan
Higher Secondary (12th – HSC) - Mahatmagandhi Collage
- 2014 · Afghanistan
SSLC - St.Marys High School
- 2012 · Afghanistan
Certifications
Software Testing course
Besant Technologies · 2024
Completed Software Testing course covering Core Java, Selenium and Manual Testing.
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Skills (34)
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