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Skills & Expertise (27)
Work Experience
Associate Account Management
Sutherland
Nov 2025 - Mar 2026
Managed high-volume data entry and account documentation using SAP and ARMS software, maintaining 99%+ data integrity for client accounts. Acted as the primary analytical point of contact for clients, to deliver effective structural solutions. Leveraged advanced soft skills to navigate customer concerns, improving overall satisfaction through active listening and strategic communication. Streamlined documentation workflows within the account management department to meet strict internal deadlines.
Exports Executive
Vijayneha Polymers Hyderabad
Jun 2025 - Sep 2025
Liaised between production and logistics teams to ensure timely dispatch of export orders. Analyzed global trade trends and polymer market data to optimize strategic outreach and target high-value international buyers. Managed and monitored international email marketing campaign metrics, leveraging data to improve buyer engagement rates.
Market Research Analyst
UltraTech Cements
Apr 2024 - Jun 2024
Led the UBS (UltraTech Business Solution) project, engaging dealers through strategic presentations and effectively communicating the benefits of the UBS initiative to enhance adoption and satisfaction. Extracted and analyzed direct data to identify market gaps, recommending enhancements to UBS product offerings and service standards to drive market share growth. Facilitated training and provided guidance to dealers on the features and benefits of the UTEC application, driving its adoption among individual house builders (IHBs). Facilitated the transition of 5 UltraTech dealers into UBS outlets in accordance with managerial direction.
Operations Intern
Freight Consolidators Chennai
Mar 2021 - Apr 2021
Developed a strong understanding of the documentation requirements for air and sea freight Import Export operations. Collaborated in preparing and processing critical freight forwarding documentation, including airway bills, commercial invoices, bills of lading and more. Collaborated with the pre-sales team to generate qualified leads through target market research and strategic cold calling campaigns. This involved identifying potential clients, researching their needs, and initiating contact to introduce our services.
Education
MBA - Operations - Symbiosis Institute of Business Management Bengaluru, SIBM-B
- 2025 · Afghanistan
BBA-Shipping/Logistics - AMET University Academy of Maritime Education and Training, Chennai
- 2021 · Afghanistan
Class XII - DAV Public School
- 2018 · Afghanistan
Class X - Loreto Convent
- 2016 · Afghanistan
Certifications
Microsoft SQL Certification Training
· 2026
Microsoft Power BI Certification Training
· 2026
Agile
JPMorgan Chase & Co. · 2024
Agile Project Management | Scrum | Kanban | XP
Udemy · 2024
Lean Six Sigma Foundations
LinkedIn Learning · 2024
Excel Essentials
LinkedIn · 2023
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Skills (27)
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