About
Operations and Business Support Analyst with 3+ years of experience supporting day-to-day business operations, reporting, issue resolution, and process improvement initiatives. Strong background in operational controls, stakeholder coordination, data analysis, and compliance-driven environments. Proven ability to support cross-functional teams, manage risk, and deliver accurate reporting in fast-paced operational roles.
Skills & Expertise (16)
Work Experience
Customer Support Executive
Vibelink Infotech Pvt. Ltd.
Jul 2021 - Apr 2024
Supported backend operational processes including verification, reporting, and documentation. Prepared performance and productivity reports for senior stakeholders. Escalated operational risks and issues in line with defined procedures. Assisted team leads with process improvements and quality enhancement initiatives. Ensured adherence to SOPs, compliance requirements, and service standards.
Global Call Creation Agent (GCCA)
NCR Voyix Corporation
Apr 2024 - Present
Support daily operational processing, reporting, and issue resolution activities. Track operational metrics, accuracy levels, and SLA adherence to support management reviews. Collaborate with cross-functional teams to resolve data discrepancies and operational issues. Maintain documentation, reports, and audit-ready records in compliance with internal controls. Identify process gaps and support continuous improvement initiatives.
Education
Bachelor of Commerce (B.Com) - University of Mumbai
- 2022 · Afghanistan
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Profile Overview
Availability Details
Visa Status
Citizen
Relocation
Depends on Offer
