About
Aspiring Data Analyst with 5+ years of experience solving operational and customer-related business problems through data analysis, KPI monitoring, and reporting automation. Proven ability to gather business requirements, analyze performance gaps, identify root causes, and deliver actionable insights using SQL, Power BI, and Advanced Excel.
Skills & Expertise (16)
Work Experience
Customer Service Associate
Convergys India Pvt. Ltd.
May 2017 - Mar 2019
Enhanced service performance by analyzing CRM data and identifying key improvement areas. Improved SLA adherence through targeted adjustments based on CRM insights and performance trends. Developed actionable strategies from CRM analysis to elevate overall customer service quality. Collaborated with team members to implement data-driven changes for better service delivery. Monitored ongoing performance metrics to ensure sustained adherence to service level agreements. Provided feedback to management on CRM data trends impacting customer satisfaction levels. Assisted in training new staff on CRM tools to promote effective data utilization.
Quality Analyst (Manager – Operations Analytics)
Djubo
Mar 2020 - Present
Enhanced response times by identifying operational inefficiencies through data analysis. Automated Power BI dashboards by translating business requirements into clear KPIs. Created SQL datasets for precise reporting and effective forecasting initiatives. Improved operational transparency by implementing customer tracking workflows efficiently. Developed data models and visualizations to support strategic decision-making processes. Mentored junior analysts, promoting skill development and team knowledge sharing. Developed data models and dashboards using analytical tools to support decision-making. Collaborated with cross-functional teams to gather requirements and define project scope. Implemented data analytics tools to enhance reporting accuracy and efficiency. Led initiatives to streamline data collection processes, improving turnaround times by 30%.
Technical Support Advisor
Prologic First India Pvt. Ltd.
Jun 2019 - Dec 2019
Achieved enhanced operational efficiency by conducting detailed root cause analysis on operational data. Identified recurring issues through data patterns, facilitating targeted solutions. Streamlined troubleshooting workflows, resulting in more effective and structured reporting processes. Developed comprehensive documentation for troubleshooting procedures, leading to improved team training. Mentored junior analysts in best practices for data analysis and reporting techniques. Led initiatives to streamline data management processes, improving turnaround times for reports. Created detailed documentation for database structures, processes, and system configurations. Analyzed and optimized complex database queries to enhance performance and efficiency.
Education
Master in Data Analytics - F1 Macro Technologies
2023 - 2024 · Afghanistan
Bachelor of Science (ITIM) - Kuvempu University
2010 - 2012 · Afghanistan
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Citizen
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Not Open to Relocation
