About
Impact-driven Windows System Administrator with 2.8 years at Kyndryl, managing enterprise infrastructure for global clients like Avis Budget Group. Improved operational efficiency by 25% through Ansible automation and enhanced security compliance by 30% via patching and endpoint upgrades. Ensured 99.9% uptime across multi-site data centers while leading P1/P2 incident resolution and change management. Azure-certified (AZ-900, AZ-104, DP-900), seeking roles in Cloud, DevOps, or advanced system administration.
Skills & Expertise (20)
Work Experience
Associate Technical Engineer
Kyndryl
Aug 2023 - Present
Led end-to-end management of Windows Server (2012–2022) infrastructure across global data centers, ensuring 99.9% uptime and zero unplanned downtime for a mission-critical enterprise environment. Automated repetitive operational workflows by designing and implementing Ansible playbooks, reducing manual effort by 25% and significantly improving deployment speed and consistency. Executed large-scale OS upgrade and patch management cycles across staging and production environments, enabling zero-downtime deployments and improving security compliance by 30%, while eliminating all vulnerability backlogs. Collaborated with cross-functional security teams to drive CrowdStrike Falcon upgrades across the enterprise, achieving 100% endpoint coverage with zero service disruption. Owned and led P1/P2 incident management as the primary escalation point, conducting root cause analysis (RCA) and implementing fixes that reduced MTTR by 20% while consistently meeting SLA targets. Managed Active Directory operations including user lifecycle, Group Policy, and RBAC for a large enterprise user base, ensuring 100% audit and compliance adherence. Acted as a key liaison between infrastructure, application, and business teams during change management cycles, aligning stakeholders and minimizing production risks and downtime. Recognized by client leadership and Project Manager for delivering zero-day support and completing server builds ahead of schedule during critical project timelines.
Education
Bachelor of Engineering – EEE - Sri Venkateswara College of Engineering
2019 - 2023 · Afghanistan
Certifications
Microsoft Certified: Azure Data Fundamentals
Microsoft · 2025
Microsoft Certified: Administrator Associate
Microsoft · 2024
Microsoft Certified: Azure Fundamentals
Microsoft · 2023
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Skills (20)
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