About
Experienced IT Support professional with 4 years of experience in enterprise desktop, application, and user access support across large IT environments. Strong expertise in Windows OS, Active Directory, ServiceNow, and enterprise mobility management. Actively transitioning into cybersecurity with a solid theoretical understanding of SOC operations, security monitoring, and incident response concepts. Currently learning SIEM fundamentals, log analysis, threat detection techniques, and incident response workflows, with a strong interest in pursuing a career as a Level 1 SOC Analyst.
Skills & Expertise (4)
Work Experience
System Engineer
Infosys (Payroll I-Source infosystems Pvt Ltd)
08-2021 - 01-2023
Provided remote, onsite, and voice-based IT support to end users. Troubleshot Windows OS, Office 365, MS Teams, Citrix, VDI, VPN, and security applications. Analysis, investigation necessary corrective actions and closure of the escalated incidents. Managed incidents and service requests through a ticketing tool ServiceNow. Installed, reinstalled, configured, and supported software and applications. Experience in Monitoring, Report generation and presenting the weekly and monthly reports. Maintained SLA compliance through timely updates and resolution. Demonstrated strong customer-handling skills, including irate user management. Worked on Access management (granting user privileges). Well Proficient in handling the project requirements and immediate changes implementation as per the requirements. Developed and maintained system documentation, procedures and user guides.
Senior Analyst
HCL Tech
01-2023 - 09-2025
Handle Level 2 and escalated desktop support issues for enterprise users. Troubleshoot Windows OS, laptops, and enterprise applications. Manage user access and roles using LIAM, Active Directory, Alfresco Admin tools. Configure and manage iOS/iPad devices using BlackBerry Work UEM and Microsoft Intune. Perform administrative tasks including account setup, access provisioning, and privilege management. Resolve Outlook email encryption, authentication, and network-related issues. Stayed updated with vulnerabilities, attacks, and countermeasures through security blogs, Akamai reports. Utilized ServiceNow to create and track incidents and requests, streamlining workflow. Conducted domain and email analysis to uncover potential risks and threats. Investigated malicious phishing emails, domains, and IPs using Open-Source tools. Support Office 365 and client applications such as Zscaler, MS Teams, Adobe, and internal URLs.
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Profile Score Breakdown
Profile Overview
Availability Details
Current Company
HCLTech
Visa Status
No Visa
Relocation
Open to Relocation
