sornambiga saravanan
Senior Quality Services Associate
About
I am a QA tester with 6+ years of experience in end-to-end manual and automated testing of web and mobile applications (iOS & Android). Proven expertise in designing, developing, and executing comprehensive test cases across functional, regression, integration, and exploratory testing. Identified and documented 8400+ critical defects throughout the SDLC, contributing to a 15% reduction in post-release issues. Strong collaborator in Agile environments with a track record of proactively improving testing processes, tools, and automation frameworks. I am skilled in building and maintaining automated test scripts for web, mobile, and API applications.
Skills & Expertise (34)
Work Experience
Senior Quality Services Associate, L3
Amazon Development Center
Feb 2025 - Present
Design, develop, and execute manual and automated test cases for Web and Mobile App (Hybrid APK) across multiple platforms. Perform functional, regression, integration, and exploratory testing for Hub web app, onboarding flows, and driver onboarding processes. Build and maintain test scripts for web applications, mobile hybrid APK, and API validation using Postman. Collaborate closely with developers, product managers, and QA team members to ensure quality across the software lifecycle. Identify, log, and track defects through resolution using JIRA, managing workflows across Gamma, Beta, and Production environments. Contribute actively to sprint planning, daily stand-ups, and review meetings in Agile/Scrum ceremonies. Take initiative to improve testing processes by consolidating test cases and optimizing workflows without constant oversight.
Senior Quality Services Associate, L3
Audible
Apr 2022 - Feb 2025
Spearheaded the implementation of exploratory testing techniques, uncovering 20% more defects in early development stages. Proactively implemented a risk-based testing approach, optimizing test coverage and reducing testing time by 25%. Consolidated Single Branch Release testing from 82 to 41 P0 test cases, reducing effort from 396 to 120 hours per year through process improvement initiative. Built and maintained automated test scripts using Selenium (Beginner level), contributing to regression test automation. Performed comprehensive functional, regression, integration, UAT, smoke/sanity, and exploratory testing. Collaborated with cross-functional teams using Slack, Microsoft Teams, and Confluence for seamless communication. Documented, tracked, and managed 8400+ defects using JIRA, improving team visibility and reducing bug resolution time by 15%. Improved team efficiency by 25% by developing and maintaining a library of 500+ reusable test cases. Actively participated in sprint planning, daily stand-ups, and retrospectives, contributing to continuous improvement.
Quality Services Associate I, L2
Audible
Feb 2020 - Apr 2022
Executed manual and automated test cases for audible-related components on Kindle devices. Performed functional, regression, and integration testing to ensure product quality and reliability. Collaborated with development teams to identify, document, and track defects through resolution. Contributed to test planning and execution for Audible integration features in Agile environment. Participated actively in sprint ceremonies including planning, daily stand-ups, and review meetings.
Device Associate I, L2
Kindle
Aug 2019 - Feb 2020
Designed and executed end-to-end manual test cases for Kindle devices and applications. Performed cross-browser and cross-platform testing for web and mobile applications. Identified and logged defects, tracking them through resolution in JIRA.
Education
MBA (General) - LIBA (Loyola Institute of Business Administration)
- · Afghanistan
Bachelor of Engineering in Computer Science - Jerusalem College of Engineering
- · Afghanistan
Certifications
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Skills (34)
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