Soumya K
QA Engineer & Technical Support
About
Detail-oriented Product QA Engineer with 4 years of experience in Quality Assurance and Technical Support, along with an additional 3 years of experience in Customer Support roles. Skilled in Manual Testing, UAT, and Production Support for Web and Mobile Applications. Proven ability in Defect Identification, Bug Tracking, and Product Quality Improvement, enhancing User Experience through Customer Interaction and Feedback. Experienced in Cross-Functional Collaboration, Client Onboarding, and Release Management in Fast-Paced Environments. Known for Ownership, Problem-Solving, and User-Focused Solutions.
Skills & Expertise (18)
Work Experience
QA Engineer & Technical Support
SpaceBasic
Jan 2022 - Present
Owned end-to-end testing as the sole QA ensuring smooth releases across mobile & web app. Enhanced client onboarding & support experience by providing hands-on assistance, training & real-time issue resolution. Partnered cross-functionally with Product, Engineering, and Support teams to resolve high-priority client issues, maintaining >95% SLA compliance. Led 100+ end-to-end test cycles across Web, Android, and iOS platforms, ensuring timely and seamless product releases with minimal post-production defects.
Technical Support
Cerner
Jan 2019 - Jan 2020
Worked as Technical Support.
Technical Support
Omega Healthcare
Jan 2017 - Jan 2019
Worked as Technical Support.
Education
B.Tech – Electrical & Electronics Engineering - JGU [VTU] BELAGAVI
2011 - 2015 · Afghanistan
Certifications
No certifications added yet
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Skills (18)
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