About
Proficient Quality Analyst with experience handling and resolving critical quality problems using research abilities. Strong analytical, organizational and planning abilities. Consistently works with minimum supervision. Independent and self-directed. Seasoned Quality Coach recognized for high productivity levels and efficient task completion. Skilled in developing comprehensive quality assurance protocols, performance improvement strategies, and employee training programs. Excel in communication, problem-solving, and leadership, ensuring seamless operations and team cohesion. Committed to fostering environments that encourage continuous improvement and operation excellence.
Skills & Expertise (14)
Work Experience
Coach Quality Analyst
Hexaware Technologies Ltd
September-2021 - Current-N/A
Prioritized workflow and resolved daily operational challenges to support goal achievement. Scheduled and planned daily tasks, training and development for team members. Provided guidance and mentoring to team members on best practices in quality control. Assisted in the development of new products by providing input on design specifications related to product quality. Developed and delivered quality improvement training to employees.
Quality Analyst
Allsec Technologies Ltd
May-2013 - June-2018
Attend calls from clients on services and address them for the query raised. Escalation calls are handled on day to day basis for which necessary action are taken to resolve the query at the earliest possible. Audit calls and rectify errors. Prepare daily task for team members. Reports are prepared for errors and necessary action will be taken. Apply six sigma tools to control errors. Create dashboard and reports for business review. Provide training to new joiners. Test pilot projects and provide feedbacks. Present weekly reviews.
Education
Data Analyst Course
2025 - N/A · India
Master of Computer Application (Distance Education)
2013 - 2016 · India
Bachelor of Computer Application
2010 - 2013 · India
Certifications
Lean Six Sigma - Yellow Belt
N/A · N/A
Certified in Lean Six Sigma methodology, able to contribute to process improvement projects using statistical tools and techniques.
