sourav Kumar
NOC Analyst / Network Operations Engineer
About
Results-driven NOC Analyst / Network Operations Engineer with 2+ years of experience in 24x7 enterprise infrastructure monitoring and incident management. Experienced in monitoring servers, network devices, applications, and datacenter infrastructure using enterprise monitoring tools including SolarWinds and OpsRamp. Skilled in ServiceNow incident management, alert analysis, event correlation, SLA monitoring, and escalation handling. Proven ability to manage P1/P2 incidents, coordinate bridge calls, perform L1 troubleshooting, and collaborate with L2/L3 teams to ensure high system availability and minimal business impact.
Skills & Expertise (20)
Work Experience
NOC Engineer / Infrastructure Monitoring Analyst
Coforge Ltd (Client Environment)
Sep 2021 - Present
Performed 24x7 monitoring of enterprise infrastructure including servers, network devices, and applications using SolarWinds and OpsRamp. Analyzed monitoring alerts and performed event correlation to identify incidents before business impact. Created, categorized, and managed incidents in ServiceNow ensuring SLA compliance and accurate documentation. Performed first-level troubleshooting of infrastructure, server, and network connectivity issues. Escalated P1 and P2 critical incidents to L2/L3 teams as per defined escalation matrix. Coordinated bridge calls during major incidents and provided real-time updates to stakeholders. Maintained operational runbooks, escalation contact lists, and knowledge base documentation. Provided infrastructure and desktop support including system troubleshooting and network connectivity support. Supported root cause analysis activities and incident trend analysis for recurring issues.
Education
Master of Computer Applications (MCA) - Lovely Professional University
- · Afghanistan
Bachelor of Computer Applications (BCA) - Punjab Technical University
- · Afghanistan
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Citizen
Relocation
Open to Relocation
