About
Analytical and results-oriented Systems Engineer transitioning into Business/Data Analysis. 3+ years of experience in mainframe operations, system monitoring, and enterprise data reporting. Proven ability to translate complex technical processes into actionable insights, automate workflows, and deliver measurable business outcomes. Skilled in Python, SQL, Power BI, and statistical modeling with a strong foundation in cloud computing and NLP. Adept at leveraging data visualization and analytics to drive decision-making, reduce inefficiencies, and improve system reliability.
Skills & Expertise (24)
Work Experience
System Administrator
Tata Consultancy Services
Oct 2022 - Present
Delivered 24/7 production support for enterprise mainframe systems, maintaining 99.9% uptime and ensuring business continuity for thousands of users. Reduced manual intervention by 30% by developing and optimizing JCL scripts for automated job scheduling and batch processing. Designed and deployed real-time Power BI dashboards tracking system performance, cutting mean time to resolution (MTTR) by 25%. Coordinated with 15+ cross-functional teams to manage ticket lifecycles, achieving 95% first-contact resolution across 200+ monthly high-priority incidents. Executed 8+ Disaster Recovery tests with zero failures, safeguarding mission-critical operations against outages.
Ignite Trainee
Tata Consultancy Services
May 2022 - Sep 2022
Completed intensive training in Python programming, database management, and enterprise IT practices. Built analytical solutions through hands-on coding projects, strengthening problem-solving and data-driven decision-making skills. Recognized as Top Performer for technical excellence and leadership potential.
Education
Master of Computer Applications - Jain (Deemed-to-be University)
2023 - 2025 · Afghanistan
Bachelor of Science in Mathematics & Computer Science - Andhra University
2019 - 2022 · Afghanistan
