Payel Saha

Data Analyst

Kolkata, India 3+ yrs exp 77 · Very Good

About

Analytical professional transitioning into Data Analytics, with experience at Amazon and Biocon in operational problem-solving, root-cause investigation, process adherence, documentation, and cross-functional collaboration. Strong scientific research background with an MSc in Biotechnology and BSc in Microbiology. Currently pursuing the Google Data Analytics Professional Certificate to develop practical skills in data analytics and business problem-solving. Seeking a Data Analyst role to apply analytical thinking, research experience, and professional experience to real-world business problems.

Skills & Expertise (15)

Microsoft Excel Advanced

8.0/10

Years Exp

Analytical Thinking Intermediate

7.4/10

Years Exp

Problem Solving Intermediate

7.4/10

Years Exp

Root Cause Investigation Intermediate

7.4/10

Years Exp

Research Intermediate

7.4/10

Years Exp

Attention to Detail Intermediate

7.0/10

Years Exp

Cross-Functional Collaboration Intermediate

7.0/10

Years Exp

stakeholder communication Intermediate

7.0/10

Years Exp

Case Management Intermediate

7.0/10

Years Exp

Microsoft PowerPoint Intermediate

7.0/10

Years Exp

Microsoft Office Intermediate

7.0/10

Years Exp

Process Improvement Intermediate

6.8/10

Years Exp

Technical Documentation Intermediate

6.8/10

Years Exp

Independent Work Intermediate

6.8/10

Years Exp

Time management Intermediate

6.8/10

Years Exp

Work Experience

SPS-T4 Associate

Amazon

Apr 2024 - Jul 2025

Investigated and resolved complex account, listing, order, payment, and operational issues for Amazon Selling Partners through structured case analysis. Performed root-cause investigations to identify underlying issues and determine appropriate resolutions while maintaining quality and productivity standards. Reviewed information from multiple sources to understand business and operational issues and provide appropriate resolutions. Collaborated with internal operations and partner teams to resolve escalated business issues and support effective case resolution. Maintained accurate case documentation while following standardized processes, quality requirements, and compliance guidelines. Built effective relationships with Selling Partners through clear communication and timely resolution of complex issues. Progressed to SPS T4 through an internal lateral movement, taking on increased ownership and responsibility within the Selling Partner Support organization.

Subject Matter Expert – Biology

Bartleby

May 2023 - Feb 2024

Researched scientific information to develop accurate solutions to complex Biology problems. Interpreted technical concepts and translated findings into clear, structured explanations. Worked independently while maintaining accuracy, quality standards, and deadlines.

Subject Matter Expert – Biology

Chegg India

Nov 2022 - Feb 2024

Conducted research to develop accurate solutions for undergraduate and postgraduate Biology questions. Analyzed complex scientific concepts and communicated findings in a structured and accessible manner. Managed assignments independently while meeting quality and deadline requirements.

Production Executive

Biocon

Aug 2022 - Oct 2022

Collected, recorded, and maintained production and quality-related data in accordance with operational procedures. Performed in-process product sampling, inspection, and storage while maintaining accuracy and adherence to quality requirements. Prepared CAPA reports, charts, and graphs to support production and quality documentation. Compiled raw material data and maintained production-related records and documentation. Performed data entry in quality records and maintained electronic Batch Manufacturing Records (e-BMRs). Supported monitoring and control of production operations and product handling.